Enterprise Solutions Consultant - US
Enterprise Solutions Consultant - US
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$ 153000 - 212000
1 Vacancy
Job Description
About Gladly:
Gladly the customercentered AIpowered customer support platform is built around people not tickets. Unlike traditional ticketbased customer support solutions our software helps brands deliver radically personal service at scale by integrating every channelvoice email SMS chat social messaging and selfserviceinto a single lifelong conversation stream. Companies like Allbirds Bombas Crate & Barrel and Warby Parker use Gladly to create exceptional customer experiences transforming everyday customer interactions into lasting connections.
Gladly is a fully distributed company that embraces remote work and believes in flexibility innovation and inclusivity. We foster a collaborative inclusive culture that prioritizes growth DEIB and meaningful connections. At Gladly people are at the heart of everything we do.
Our Solutions Consulting Team is growing and looking for skilled storytellers valuecentered consultants and strategic problem solvers. Reporting to the Head of Enterprise Solutions Consulting youll play a critical role in helping our prospects understand the value of Gladly. Youll leverage deep product knowledge and technical expertise to demonstrate how companies can use and deploy our solution realize business value and drive loyalty through exceptional customer service.
What Youll Do
- Be a trusted advisor to our customers. The SC Team serves as trusted business and technical advisors to our prospects and customers. We work to understand processes requirements and challenges to drive valuebased solutions and business outcomes. This consultative approach helps our customers prepare for longterm success as they elevate their approach to customercentered service in the new Loyalty Economy. Some examples of our approach include:
- Partnering with Account Executives to build champions for Gladly at all levels within our prospects
- Thoughtful outcomedriven discovery and value consulting
- Shadowing our prospects CX teams tools and processes to better understand current state and desired outcomes both known and netnew
- Being technologists with incredible business acumen drawing out root causes to customer concerns and applying exceptional problemsolving skills to provide solutions
- Consultative delivery of our discovery and recommendations to an executive audience
- Owning the RFP response process as well as architectural/security review activities with our prospects
- Working with Professional Services to define and document implementation scope
- Delighting our prospects and focusing on driving longterm customer happiness beginning with their first meeting with Gladly
- Be Gladlys most impactful storyteller. Gladly is disrupting the CX industry with our approach to true customercentricity with that comes the need to tell impactful and exciting product and outcome driven stories at all stages of the sales cycle. The SC Team routinely presents educates and elevates the Gladly Platform in the form of live demos and our strategic narrative. Youll find yourself contributing by:
- Leading introductory and deepdive demos and product walkthroughs painting a vision of what truly customercentric service looks like
- Contributing to prospectspecific custom demos and narrative presentations
- Participating in virtual and inperson events by providing industrydriven thought leadership and insight in partnership with our Marketing teams
- Becoming proficient with Gladlys narrative methodology and providing valuable feedback to our Marketing and Product Marketing teams
- Accelerate sales in partnership with our account teams. Our Solutions Consultants partner directly with Account Executives at all stages of the sales process. Youll directly contribute to and influence the outcome of sales cycles while providing critical insight and direction into the final solution for the prospect.
- Contribute to Gladlys overall growth and success. In addition to being a core piece of our Sales organization Solutions Consultants are in a unique position to gather critical field feedback from prospects and customers around product process marketing and competitive intelligence. Youll be in a position to influence the direction that Gladly takes in regards to these categories driven by the feedback youll gather.
About You
We value overall experience and acknowledge that experience can be presented in many forms. Successful candidates will have experience that might look like:
- 5 years experience as a Solutions Consultant/Engineer/Architect or Value Consultant
- Ability to work as part of a team to solve business and technical problems
- Successful track record of tackling technical and security objections including being able to present integrations with other platforms via APIs and Webhooks
- Exceptional verbal written presentation and interpersonal communication skills while maintaining poise in moments of ambiguity
- Proven time management skills in a fastmoving startup environment
- Ability to take ownership of solutions and nextsteps for our prospects and customers including documenting and presenting product enhancements to internal Gladly teams
- Enormous initiative in discerning what is right for the prospect and being able to map that back to their own business goals and desired outcomes
Research has shown that individuals from marginalized groups are less likely to apply to jobs where they dont meet 100 of the criteria. Gladly values diversity of experience so if you believe you have the right skill set we welcome you to apply even if you dont check every box in the job description. Were committed to an inclusive workplace and would love to see if you could be the next great addition to our team.
Compensation:
$153000 $212000 per annum OTE (base variable); equity and benefits
For cash compensation we set standard ranges for all roles based on function level and geographic location benchmarked against similar stage growth companies. In order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.
Why Join Gladly
At Gladly were not just building softwarewere transforming an industry. We take a peoplefirst approach both in our product and our culture. When you join us youll enjoy:
- Competitive salaries stock options and comprehensive benefits
- Generous paid time off parental leave and home office stipends
- A fully remote work environment with opportunities for inperson team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customerfirst mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Required Experience:
Contract
Employment Type
Full-Time
