Turndown Attendant
Turndown Attendant
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee The Farnam Autograph Collection (Greenwood Hospitality/Hotel Equities LLC) The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
The Turndown attendant will clean stock and provide turndown service for guest rooms to ensure cleanliness and guest satisfaction while caring enough to do it well by adhering to our standards. Warm knowledgeable service and helpful guidance reassure guests theyve made the right choice to stay with us.
Excellent customer service skills
Provide turndown service by partially turning the side facing the door replenishing amenities linens and supplies.
Wipe down the tub and sink area.
Sign for room keys and restock cart.
Visually inspect the room for cleanliness and appearance of the room.
Strip and make beds change linens.
Dust all furniture thoroughly.
Vacuum entire room and empty trash.
All lost and found articles must be turned in to the supervisor or the Director of Housekeeping.
Clocking in and out accurately is required as per company policies.
Respond in a timely manner to guest requests for items and/or other information.
Other duties as assigned by supervisor
This job requires the ability to perform the following:
Respond to any reasonable task as assigned by manager.
Aid guests in locating other areas of the hotel (walk them to destination if possible).
Familiarity with parking validation procedures.
Follow all company safety and security policies and procedures; report accidents injuries and unsafe work conditions; complete safety training and certifications.
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and/or costsavings.
Move bend lift carry push pull and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork logging issues/complaints/requests/ information updates etc.
Basic math skills are used frequently when handling cash or credit.
Problemsolving reasoning motivating and training abilities are often used.
Have the ability to work a flexible schedule including nights weekends and/or holidays.
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Sameday pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets Attractions Other)
401(k)
Employee assistance program
Employee discount
Life insurance
Referral program
This company is an equal opportunity employer.
frnch1
Employment Type
Full-Time
