Customer Support Representative French Speaking
Customer Support Representative French Speaking
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Job Description
What if you could use your people skills to support a product that impacts the way communities hospitals homes sports stadiums and schools across the world are built Construction impacts the lives of nearly everyone in the world yet its also one of the worlds least digitised and least served industries.
Thats why were looking for a talented Bilingual Customer Support Representative (CSR) to join Procores journey to revolutionise construction.
As a CSR youll utilise your strong problemsolving and people skills to help save our customers time and resources via onecall resolutions giving our clients the confidence to understand use and evangelise Procores platform.
As a member of Procores CSR team youll be provided with the resources to master your craft and clarity of purpose through a shared visionto improve the lives of everyone in construction. With encouragement from nurturing team leaders youll have access to programs and equitable opportunities to help you grow and thrive both personally and professionally.
For strong CSRs this position is a great launching point to careers on our Custom Solutions Documentations Learning & Development teams and more! If youre excited by the opportunity to work with a dynamic diverse team in a fastpaced fastgrowing environmentProcore is the place for you!
This position will report to the Manager of Customer Support and is based in our Dublin office. We provide our customers with 24/7 aroundtheclock support and are looking for candidates to join us immediately.
What youll do:
- Acquire and maintain a thorough understanding of Procores business model system and technologies; in order to educate customers and optimize their abilities to utilize Procores suite of software products and integrations.
- Ability to thrive in a highvolume fastpaced contact center environment. Success in this role is measured by key performance metrics; including adherence to assigned schedules productivity customer satisfaction firstcontact resolution and attendance.
- Ability to troubleshoot technical issues diagnose the root cause(s) of problems research and find answers to customer questions through established resources.
- Partner with other Procore SMEs/departments to resolve complex customer problems and manage cases to the point of resolution. Leverage your strong collaboration skills connecting with other teams as needed to provide appropriate solutions.
- Deliver a bestinclass customer experience by managing customer cases through a queue of telephone chat and email inquiries to deliver an exceptional experience and enable customers to achieve their goals with Procores software.
- Diligent consistent attention to detail and a strong commitment to the integrity of accurate documentation record keeping and data security.
- Demonstrate positive attitude and respect for coworkers and customers building and maintaining warm working relationships with clients and colleagues alike.
- Proactively seek guidance and direction from manager and coworkers when appropriate.
- Convey Procores culture values of Openness Optimism and Ownership in each interaction and adhere to established ethical standards at all times.
What were looking for:
- Fluency in English and French
- 1 year or more experience in a contact center or technical support environment; or 2 years of related customer support experience.
- Critical thinker who can assess and provide proactive advice and solutions; efficiently escalate client cases quickly when appropriate.
- Strong multitasking skills with the ability to selfmanage workload while providing extraordinary client experiences.
- Ability to communicate optimistically clearly and successfully with clients and handle customer inquiries with poise and professionalism.
- Reliable selfstarter with excellent attendance and time management skills.
- Excellent written and oral communication skills to communicate with internal and external clients.
- Eagerness and ability to learn quickly remain agile adapt to a changing product and follow processes and procedures
- Team player who also works well independently and is detailoriented and openminded.
- Prior experience or interest in the construction industry is a plus
#LIHybrid
Additional Information :
Base Pay Range. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation will be based on a candidates jobrelated skills experience education or training and location.
Perks & Benefits
You are a person with dreams goals and ambitionsboth personally and professionally. Thats why we believe in providing benefits that not only match our Procore values (Openness Optimism and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:
Health:
Private medical insurance for yourself and immediate family with no excess payments
Life and income protection insurance
Quarterly wellness stipend
Wealth:
Company pension plan
Employee stock purchase plan
Leisure: 25 days of paid holidays per year (in addition to public and company holidays)
Enrichment: Employee learning and development programmes and friends and family events
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
If youd like to stay in touch and be the first to hear about new roles at Procore join our Talent Community.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
