eCommerce Sales Support Specialist - Manila PH
eCommerce Sales Support Specialist - Manila PH
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Energized by the challenge of scaling a business Were looking for an eCommerce Sales Support Specialist to play a key role in growing our retail partnerships and marketplace presence! In this role youll monitor sales finetune product listings analyze performance trends and tackle marketplace challengesall while collaborating with a team that thrives on innovation and problemsolving. If you love working with data spotting opportunities and making an impact this could be the perfect role for you!
What youll be doing:
Product Setup and Content Optimization
Oversees the setup and maintenance of new products on all platforms based on seasonal New Product Introductions (NPIs) or assortment expansion strategies.
Updates product content seasonally for SEO optimizations.
Gathers product details and assets including photos and copy to ensure comprehensive and optimized listings.
Monitoring and Reporting
Monitors order flows (Order Flow Monitoring):
Ensures orders are processed and shipped as planned for all retail partners Amazon Walmart Target Nordstrom Nordstrom Rack Pottery Barn etc.
Collaborates with the operations team to address any delays or issues.
Monitors sales (Sales Monitoring):
Tracks sales performance by Retail Partner and Brand against projections.
Investigates and addresses any sales exceptions or discrepancies.
Performs partner site audits to ensure product listings are accurate and uptodate.
Ensures product compliance and monitors accounts (Product Compliance / Account Monitoring):
Monitors account health and submits tickets to resolve issues.
Conducts InSeason and PostSeason Analysis:
Conducts sales performance reviews during and after sales seasons.
Monitors Inventory and Pricing Management:
Monitors inventory availability and updates retailer allocations based on sales performance.
Update pricing across retail partnerships.
Accounting Reconciliation
Collects and organizes reconciliation forms from partners into Excel sheets for accounting purposes.
Performs other duties that may be assigned from time to time.
What were looking for:
Bachelors Degree in any field.
Minimum of two 2 to five 5 years relevant experience in eCommerce particularly in setting up products on retail/marketplace websites.
Must have expertise in content optimization to boost conversion rates.
Must have familiarity with eCommerce Key Performance Indicators (Traffic AOV Conversion Rate) and the supporting inputs that drive performance.
Must have strong analytical and problemsolving abilities.
Must have excellent communication and interpersonal skills.
Must be proficient in Microsoft Excel and other relevant software tools.
Must have familiarity and experience with marketplace tools like Helium 10 Jungle Scout etc.
Must have the ability to quickly learn and train the team on new tools as needed.
Must have attention to detail and a proactive approach to task management.
Location: The eCommerce Sales Support Specialist position is a remote working position for Balsam International Unlimited Company Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila Bataan Batangas Bulacan Cavite Laguna Pampanga Rizal and Tarlac areas only.
Our musthaves:
Must attend occasional inperson meetings.
Must have a fast reliable DSL Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.
Note: An online assessment will also be part of the recruitment process.
Status: This is a fulltime permanent position with benefits.
Hardware Provision: Companyissued Laptop will be provided on your first day.
At Balsam International we strive to offer a competitive compensation and benefits package. For permanent fulltime team members this includes:
- Governmentmandated Benefits (SSS PAGIBIG PhilHealth)
- 13th Month Pay
- Paid Leaves. We use time off to rest go on vacation or just sleep in! Our paid time off is flexible to our needs.
- Internet Subsidy. With internet allowance we are set up for success.
- Healthcare Coverage 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
- Maternity Paternity and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
- Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses workshops or books!
- Mental Health Support. We manage work and lifes challenges through Mental Health Day breaks 24/7 professional counseling and curated webinars.
- Company Incentive. An additional cashbased perk for all our Brandits based on the companys performance.
- Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
- Shutdown Week. We can spend more time on things that matter with an additional oneweek paid time off on top of paid leaves.
- Volunteer Time Off. With two paid days off we are able to volunteer for advocacies we believe in.
- Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
