QSSU-AAU-INST-INSTALLER

Job Purpose:

Responsible for ensuring the equipment is installed in a safe manner that doesn t present any hazards while also supporting functionality to allow for the best possible performance.

The job holder will review and explain operation and maintenance information to the user or customer. They will also provide ongoing support maintenance and repairs.

DUTIES & RESPONSIBILITIES:

Coordinate with dispatch for daily appointments

Carry material and stage for installer at the customers premises.

Guide coordinate and oversee fellow installers.

Assist with accessories and device collection from assigned stock pick up point as needed.

Assist with the completion of tasks within the allotted time frame

Review paperwork with customers where needed.

Wear all identification safety and courtesy equipment at all times.

Educate customers about benefits and upsell to customers add on sales products

Educate customers on the features and functionality of installed products

Test electrical equipment or systems to ensure proper functioning of routers and service.

At times crawl into small spaces work in all climates and remain physically fit.

Maintain installation tools and equipment in safe working order.

Assist in the removal and installation of materials on customer s premises.

Evaluate and monitor the performance and quality standards of subcontractors within their infrastructure boundaries.

Provide Reports of Works done with corresponding Time sheet for daily submission.

Requirements

EXPERIENCE AND QUALIFICATIONS:

Mandatory Requirements:

Minimum of a Diploma or equivalent qualification.

Minimum of 1 year work experience in a telecom Internet Service Providers.

Background in installing and maintaining outdoor units telecommunications equipment.

Added Advantages:

Managing multiple requests and complexities

Onboarding of new clients utilizing

Working in nontraditional spaces such as roofs or basements.

Handson experience installing and adjusting the equipment involved is preferred

Exposure to working in strenuous fields or environments