Team Leader
Team Leader
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Job Description
Kinetic IT is in the cusp of their growth with our new customers and major projects and transformations with existing customers. We are looking for a peoplefocused team leader to be part of this journey!
About the Opportunity
As a Service Desk Team Leader you will collaborate closely with the Operations Manager to oversee a skilled team responsible for delivering IT services to our valued customers. Your key responsibilities include offering support for escalations cultivating a culture of highperformance customer service and actively participating in team mentoring and knowledge enhancement.
Keen to get involved Youll just need some of the following:
People are the key success factor at Kinetic IT we are looking for a natural leader. Having strong qualities and capability to nurture success of their team and delivery of services to customer requirements. Your experience working with technical teams will mean you are comfortable taking part in team daytoday outcomes to support your local team with confidence and keen on taking a career path into leadership further.
Your responsibilities will include:
- Team & Workload Management Monitor and delegate tasks ensuring operational service levels are met. Provide support to manage workload and resourcing including leave coordination.
- Quality & Escalation Management Act as a quality assurance point provide guidance to the team and handle escalations to ensure client satisfaction.
- Collaboration & Stakeholder Engagement Work closely with other teams vendors and stakeholders to support service delivery and project activities.
- Compliance & Best Practices Uphold company policies security health & safety standards and ensure adherence to client requirements.
- Operational & Project Support Assist the Operations Manager in scheduling afterhours work coordinating resources for projects reviewing change records and managing major incidents
This role requires strong leadership problemsolving and communication skills to drive service excellence and team performance.
The Kinetic IT Difference
- Permanent Opportunity: A stable and secure career path.
- Professional Development: Dedicated reviews every six months with monthly followups.
- Inclusive Culture: We value every voice fostering an open and supportive environment.
- WorkLife Balance: Paid parental leave flexible working arrangements and personalized benefits.
- Fun Company Culture: Enjoy regular social events like Sundowners Family Fun Day Quiz Night and the End of Year Party.
About Kinetic IT
We are recognised market leaders in the delivery of highquality technology solutions to large public private and government organisations. As an Australianowned company we take a lot of pride in delivering exceptional service that exceeds our customers expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our 1400 amazing crew come to Kinetic IT not just to work but be challenged grow and be part of something bigger.
How to apply
First check out our website . If you like what you see then click on the SEEK Apply Now button or contact our career account on and quote: SDTTLWA
Employment Type
Full-Time
