Field Service Technician Southeast

Job Description

Field Service Technician Southeast

Trimax Mowing Systems

Trimax Mowing Systems is a familyowned company that designs develops manufactures and distributes highquality commercial mowing equipment specializing in innovative and durable tractorpowered implements and attachments. Our aim is to create mowing solutions which focus on low TotalCostofOwnership and a long commercial life. We design products which are safe efficient and intuitive to use.

Due to significant growth and expansion we are looking for a Service Technician to join our team! This is a fantastic opportunity to make a meaningful contribution to the Trimax team and help champion our vision for the future.

Our Culture:

• Focus on Customer Success Our growth is based on mutual success. When our customers succeed we succeed.
• One Team We cultivate a diverse global team which wins and loses together.
• Be Curious and Humble We are open minded and maintain a low ego.
• Do the Right Thing We are guided by a solid moral and ethical compass.
• Be Bold & Take Action We are hungry for success; we move quickly and we are not afraid to make mistakes.
• Find a Better Way A culture of innovation and continuous improvement in product process and ourselves.

Position Overview:

Trimax Service Technicians are responsible for providing essential servicing of our customers Trimax mowers performing warranty work and delivering new mowers; all while working in a safe and efficient manner. Service Technicians spend most of their time out in the field visiting customers and may be gone from home 23 nights per week.

This is a skilled field service mechanic position working largely independently and out of a companyprovided service truck performing at a variety of customer locations mainly in the southeast.

Key Responsibilities:

• Provide exceptional customer service both in person and over the phone and offer expert advice on necessary parts and services.
• Travel to customer sites to perform diagnostics repairs and maintenance on our commercial size pullbehind mowers.
• Leverage your extensive knowledge and expertise to provide both warranty and nonwarranty replacement parts and perform repairs.
• Deliver and commence mowers to new customers including transportation to customer onsite connection to the customers tractor and comprehensive machine handover to ensure proper use and maintenance procedures.
• Maintain accurate records of service visits repairs performed and parts used.
• Provide expert advice to customers on the efficient operation and maintenance of their equipment.
• Collaborate with the Service Manager to plan and schedule future jobs and deliveries.
• Support other areas of our US operations as required.

Qualifications:

• 3 to 5 years experience as a mechanic or technician in turf equipment agricultural machinery commercialgrade machinery or heavy equipment.
• Proficient in written and verbal communication to effectively interact with customers and colleagues.
• Strong mechanical aptitude with knowledge of hydraulics electrical systems and power tools.
• Excellent customer service skills to provide topnotch support.
• Demonstrates a sense of urgency selfinitiative and the personal drive to be successful working independently or with minimal supervision.
• Ability to read and interpret technical instructions safety manuals service manuals company policies and procedures.
• A willingness to drive long hours and be away from home when required.
• Must be 21 years of age or older; Possess and maintain a valid state drivers license with a clean record and can acquire a DOT medical card as required for operating service trucks and for towing.
• Ability to pass a drug test.

Preferred Qualifications:

• Familiarity with tractorpowered machinery; Experience working on commercial mowers or largescale turf equipment.
• IntermediateAdvanced computer literacy for managing work orders CRM system and effective communication.
• Experience in customerfacing roles.
• Strong troubleshooting and diagnostic skills.

Physical Requirements:

• Ability to lift and carry heavy equipment and parts often weighing up to 5075 pounds and occasionally up to 100 pounds.
• Capable of performing physically demanding tasks such as pushing pulling and maneuvering large equipment.
• Ability to crawl under and around large equipment to perform repairs and inspections.
• Capacity to work long hours including the potential for overtime in various weather conditions (e.g. heat cold rain).
• Ability to drive company vehicles including trucks and trailers and operate machinery both on and offroad.

What We Offer:

• Competitive Salary & Benefits Package
• 401(k) Retirement Plan with 3 Match
• Comprehensive Health Dental and Vision Coverage at No Cost to the Employee
• CompanyProvided Service Vehicle & Tooling
• Paid Travel & Overnight Stays
• Supportive & Collaborative Work Environment
• 10 Paid Holidays
• Paid Time Off (PTO) Accrual
• OneTime $100 Boot Allowance

Starting Pay:

• $27.00 $30.00 Per Hour (Based on Experience/Knowledge)

If you are seeking to be part of a dynamic team within a global company that values its people and innovation Trimax Mowing Systems is the place for you. Join us in our pursuit of innovation and industry leadership as an organization and in our products. If you possess the necessary skills and experience please submit your resume for consideration!

Required Experience:

Manager