Sr Manger People Operations
Sr Manger People Operations
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USD 105000 - 120000
1 Vacancy
Job Description
Title: Senior Manager People Operations
Reports to: Chief Operating Officer
Direct Reports: People Operations Specialist Recruiter (Future)
Indirect Reports: None
About Us:
myLaurel is the leader in homebased acute care tailored to the needs of frail elderly and complex patients. Our innovative Recovery at Home Rapid Advanced Care and Acute Care at Home models provide unmatched utilization reduction and readmission prevention for highrisk populations. Utilizing an interdisciplinary team of telehealth physicians inhome paramedics and RN care managers myLaurel ensures patients avoid the conventional acute care journey from ER to admission to postacute care. The innovative care model creates dramatic cost savings helps patients avoid hospitalacquired conditions and radically improves the patient and caregiver experience.
myLaurel Health has three clinical service programs:
- Rapid Advanced Care: ondemand inhome acute care
- Acute Care at Home: hospital patients are discharged home and advanced care is continued in the home while simultaneously providing transition care reducing time in the hospital and significantly reducing readmissions
- Recovery at Home: posthospital discharge program
Summary Description
The Senior Manager People Operations will lead the development and of strategic HR initiatives that foster a scalable peoplefirst organization. This role will oversee areas of People Operations including employee experience performance management compliance onboarding and HR process optimization while ensuring alignment with organizational values and growth goals. As a strategic partner to leadership this individual will help shape a positive inclusive workplace culture and drive continuous improvement across the employee lifecycle.
While the primary focus is on strengthening core HR operations this role will also support recruitment efforts by developing efficient scalable hiring processes in collaboration with the department leaders. The Senior Manager will play a key role in refining the talent acquisition function to ensure it meets evolving workforce needs without compromising on candidate quality or experience. The ideal candidate brings strong process development expertise including project management a collaborative customerfocused mindset and a passion for building empowered highperforming teams.
Key Responsibilities:
- Lead and enhance the daytoday operations of the People function ensuring excellence in across the employee lifecycle.
- Design and implement scalable processes in performance management onboarding compliance PEO partnership and employee engagement.
- Develop and implement organizational policies and standard operating procedures (SOPs) to ensure compliance and foster a positive work environment.
- Develop and execute a comprehensive talent acquisition strategy aligned with organizational goals.
- Stay current on the most innovative recruiting trends and tools to build and manage a highquality talent pipeline for both clinical and nonclinical positions.
- Build a close collaborative partnership with your hiring teams to run an efficient objective and inclusive recruiting process and onboarding process.
- Own the candidate experience keeping it top of mind throughout the recruitment process and training the myLaurel team to do as well.
- Provide strategic guidance to senior leadership on talent management and People Operations matters.
- Develop recruiting reports and dashboards to track and communicate metrics to the business while simultaneously using metrics to drive performance across the team.
- Reviews tracks and documents compliance with mandatory and nonmandatory training continuing education and work assessments. This may include safety training antiharassment training.
- Payroll processing in support and partnership with the Finance Department.
- Maintain employee personnel files.
- Conducts or acquires background checks and employee verifications
- Other duties as assigned.
Key Competencies
- Strategic thinking: Ability to align People Operations strategy with business objectives anticipate future talent needs and implement scalable solutions that support longterm organization success.
- Mentorship & Coaching: Demonstrated experience developing mentoring and empowering team members and leaders to enhance individual performance and support career growth.
- Change Management: Skilled in guiding teams through organizational transformation process improvements and cultural evolution while minimizing disruption and maintaining employee engagement.
- Operational Management: Strong focus on process optimization systems implementation and People Operations compliance to ensure consistent and efficient delivery of People services.
- Influence & Partnership: Proven ability to build trust and credibility with senior leaders crossfunctional teams and employees at all levels through thoughtful communication and strategic partnership.
- EmployeeCentric Mindset: Deep commitment to employee experience engagement and wellbeing; uses feedback and data to create inclusive highperformance workplace environments.
- Analytical Thinking: Leverages data and insights to inform people strategies assess risks and support organizational decisionmaking.
- Communication Skills: Articulates ideas clearly and persuasively in both written and verbal formats; skilled in adapting messaging for different audiences and driving alignment.
- Emotional Intelligence: Navigate complex interpersonal situations with empathy discretion and professionalism especially when managing employee relations or organizational change.
- AI Proficiency: Demonstrates understanding and practical application of AI tools such as Gemini to enhance People Operations processes data analysis and strategic planning.
Key Performance Indicators (KPIs)
- Timetofill open positions
- Overall talent acquisition costeffectiveness
- 90day retention rate
- Impact of People Operations initiatives on organizational performance
- Employee engagement and retention
- Compliance with onboarding requirements
Requirements
Essential
- 7 years of progressive HR and Talent Management
- A Bachelors degree or equivalent in Human Resources business administration or other discipline is required. HR certification e.g. PHR/SHRMCP or SPHR/SHRM SCP is a plus.
- The ability to thrive and provide structure in an ambiguous to work in an autonomous environment
- Ability to manage up with cross functional leaders
- Experienced working with a dispersed workforce.
Preferred
- Experience with Justworks and talent management system (i.e. JazzHR)
- Experience with LMS preferably Healthstream.
- Experience recruiting for clinical roles (Nurses NP/PA MDs Specialists etc)
- Experience recruiting at a startup and/or within the healthcare industry.
Special Considerations
- Prolonged periods of sitting at a desk and working on a computer.
Location:
- Permanent fulltime remote schedule (Eastern and Central Time Zones preferred).
- Some evening work may be required to ensure candidates are closed.
Employee Classification: Exempt
Salary: $105000 to $120000
Required Experience:
Manager
Employment Type
Full-Time
