Assistant Store Manager
Assistant Store Manager
Posted on :
16-04-2025
Employer Active
1 Vacancy
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Job Description
Job Overview
A Customer Service Retail Assistant Manager will act as a liaison provide product and service
information and support and resolve any emerging problems our customer service supervisors
leads agents and customers might face accurately and efficiently. The best Customer Service
Retail Assistant Managers understand and respect the firearms communitys reverence desire
and need for Second Amendmentrelated products and are genuinely excited to advocate for
our customers and help our Customer Service Leads and Agents grow and thrive.
Customer Service Retail Assistant Managers are responsible for performing dayto day
managerial duties and on a professional level and works closely with the storefront personnel /
leads / supervisors.
This position predominantly entails the following responsibilities: assisting
and coaching Customer Service Supervisors Leads and Agents answering and responding to
customer escalations developing and facilitating training and leading and assisting with special
projects assigned by the management team.
Customer Service Assistant Manager is a fulltime position with weekday daytime/evening
shifts that can include Saturday and/or Sundays during the holiday season. Overtime may be
mandatory dependent on demand and staffing levels.
Responsibilities and Duties
Provides support to and helps manage the storefront team and processes
Always maintain promote and teach a positive empathetic and professional attitude
toward customers and coworkers to deliver an excellent customer service experience.
Address product questions and is a knowledge resource for other employees
Processes customer orders including but not limited to fulfilling orders canceling
orders adding and removing items facilitating price matches and adjusting prices.
Assists customers with their accounts including but not limited to adding and updating contact information facilitating customer password resets and preparing and submitting refund or store credit requests.
Reviews departmental and customerrelated processes from a customers standpoint to help identify process improvements needed
Assists in training supervisors and agents in all aspects processes policies of Primary Arms
Ensures all cash handling procedures are followed including but not limited to counting cash drawers transactions deposits and receipts
Review and management of 4473s and tools used to process 4473s
Maintains store cleanliness
Maintains store displays
Ensures supplies are stocked
Assist in identification of and training of subject matter experts
Assist in the development and of comprehensive agent training
Perform other related duties as needed within the Primary Arms team
Skills and Qualifications
Maintains a customerfocused mindset and advocates for Primary Arms customers
Exemplary schedule adherence while ensuring all attendance policies are followed
Employs empathic careful and active listening to correctly and quickly identify supervisor agent and customer issues
Employs and promotes a positive empathetic and professional attitude toward customers and coworkers in each interaction
Provides the most efficient and accurate solution for each employee or customer concern
Effectively communicates with customers and coworkers in person via phone email and chat
Effectively trains and mentors supervisors leads and agents in Primary Arms policies and procedures
Collect document and address customer issues and feedback
Strong attention to detail and maintains a high level of accuracy in all notations communication and documentation
Proactively works to resolve employee customer and process issues
Ability to meet deadlines and follow through on multiple tasks
Maintains a high degree of productivity by actively assisting team members between
assigned tasks
Completes assigned tasks while working with management to ensure all work is
completed according to established service levels
Adheres to all Primary Arms policies and procedures
Proficient with all technology and tools utilized by Customer Service
Work is performed in an office environment and requires the ability to sit at a desk for
extended periods of time and operate standard office equipment and keyboards
Must have the ability to lift and carry parcels packages and other items and walk short
distances
Please note that this job description is not designed to cover or contain a comprehensive listing
of activities duties or responsibilities that are required of the employee for this job. Duties
responsibilities and activities may change at any time with or without notice.
Applicants must be 21 years of age or older.
Primary Arms is a drugfree workplace.
Primary Arms LLC is an equal opportunity employer and prohibits discrimination and
harassment of any kind. We are committed to providing equal employment opportunities to all
employees and applicants. We celebrate diversity and are committed to creating an inclusive
environment for all employees. All employment decisions are based on business needs job
requirements and individual qualifications.
A Customer Service Retail Assistant Manager will act as a liaison provide product and service
information and support and resolve any emerging problems our customer service supervisors
leads agents and customers might face accurately and efficiently. The best Customer Service
Retail Assistant Managers understand and respect the firearms communitys reverence desire
and need for Second Amendmentrelated products and are genuinely excited to advocate for
our customers and help our Customer Service Leads and Agents grow and thrive.
Customer Service Retail Assistant Managers are responsible for performing dayto day
managerial duties and on a professional level and works closely with the storefront personnel /
leads / supervisors.
This position predominantly entails the following responsibilities: assisting
and coaching Customer Service Supervisors Leads and Agents answering and responding to
customer escalations developing and facilitating training and leading and assisting with special
projects assigned by the management team.
Customer Service Assistant Manager is a fulltime position with weekday daytime/evening
shifts that can include Saturday and/or Sundays during the holiday season. Overtime may be
mandatory dependent on demand and staffing levels.
Responsibilities and Duties
Provides support to and helps manage the storefront team and processes
Always maintain promote and teach a positive empathetic and professional attitude
toward customers and coworkers to deliver an excellent customer service experience.
Address product questions and is a knowledge resource for other employees
Processes customer orders including but not limited to fulfilling orders canceling
orders adding and removing items facilitating price matches and adjusting prices.
Assists customers with their accounts including but not limited to adding and updating contact information facilitating customer password resets and preparing and submitting refund or store credit requests.
Reviews departmental and customerrelated processes from a customers standpoint to help identify process improvements needed
Assists in training supervisors and agents in all aspects processes policies of Primary Arms
Ensures all cash handling procedures are followed including but not limited to counting cash drawers transactions deposits and receipts
Review and management of 4473s and tools used to process 4473s
Maintains store cleanliness
Maintains store displays
Ensures supplies are stocked
Assist in identification of and training of subject matter experts
Assist in the development and of comprehensive agent training
Perform other related duties as needed within the Primary Arms team
Skills and Qualifications
Maintains a customerfocused mindset and advocates for Primary Arms customers
Exemplary schedule adherence while ensuring all attendance policies are followed
Employs empathic careful and active listening to correctly and quickly identify supervisor agent and customer issues
Employs and promotes a positive empathetic and professional attitude toward customers and coworkers in each interaction
Provides the most efficient and accurate solution for each employee or customer concern
Effectively communicates with customers and coworkers in person via phone email and chat
Effectively trains and mentors supervisors leads and agents in Primary Arms policies and procedures
Collect document and address customer issues and feedback
Strong attention to detail and maintains a high level of accuracy in all notations communication and documentation
Proactively works to resolve employee customer and process issues
Ability to meet deadlines and follow through on multiple tasks
Maintains a high degree of productivity by actively assisting team members between
assigned tasks
Completes assigned tasks while working with management to ensure all work is
completed according to established service levels
Adheres to all Primary Arms policies and procedures
Proficient with all technology and tools utilized by Customer Service
Work is performed in an office environment and requires the ability to sit at a desk for
extended periods of time and operate standard office equipment and keyboards
Must have the ability to lift and carry parcels packages and other items and walk short
distances
Please note that this job description is not designed to cover or contain a comprehensive listing
of activities duties or responsibilities that are required of the employee for this job. Duties
responsibilities and activities may change at any time with or without notice.
Applicants must be 21 years of age or older.
Primary Arms is a drugfree workplace.
Primary Arms LLC is an equal opportunity employer and prohibits discrimination and
harassment of any kind. We are committed to providing equal employment opportunities to all
employees and applicants. We celebrate diversity and are committed to creating an inclusive
environment for all employees. All employment decisions are based on business needs job
requirements and individual qualifications.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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