Deskside Technician

Titan Technologies has an immediate opportunity for a Deskside Technician. We are seeking an experienced technician with a strong understanding of Windows OS and compatible hardware.

Duties and Responsibilities:

The successful candidate will provide secondtier support to end users for PC OS applications and hardware. Possess and apply expertise on multiple complex work assignments. Provide break/fix asset inventory spares/parts management desktop administration desktop applications remote access troubleshooting and upgrading of mobile devices and security services for all enduser devices.

Specific Duties Include but are not limited to:

• Troubleshoot OS issues including Windows 7 Vista 8.1 10 and MAC OSX.
• Lead Incident Response cases to closure with full documentation including lessons learned debrief.
• Ensure all tickets (Incidents Service Requests and Changes) are addressed documented and closed within the appropriate Service Level Agreements.
• Installs configures and maintains hardware software and peripherals including drivers patches and updates.
• Provides support of enduser software applications and operating systems.
• Assists users with hardware problems related to desktops laptops printers telephones and peripherals.
• Provides organization and maintenance of equipment inventory and storage.
• Troubleshoots and maintains engineering and design software packages.
• Performs computer and phone moves additions and changes as they are submitted by Managers.
• Some system administration such as set up and maintain data backups; restore files/folders from backup; and plan configure and manage enterprise software that is used to update configure or manage enduser systems.
• Assists in the design and maintenance of documentation and disaster recovery plans.
• Assists in conducting enduser training.
• Notifies IT management of emergency situations.
• Provides backup to the IT Manager.
• Possesses a developing understanding of his/her capabilities and work commitments and is able to provide estimates/schedule for work deliverables.

Required Qualifications:

• Professional great customer service and strong communication skills
• Reliable transportation to get to and from work (car) with occasional travel during the day (will be reimbursed for mileage)
• Ability to work independently with minimal supervision

• Expert in demonstrating proficiency in a wide range of IT technologies
• Solid analytical/problemsolving skills with capability to identify solutions to unusual and complex problems
• Experience in producing documentation for IT projects
• Excellent communication skills (written and verbal) required.

Required Education & Experience:

• High School Diploma or GED
• A Certification
• Experience providing end user support and working with a ticketing system
• Experience troubleshooting extensively in Microsoft Office Suite
• Experience troubleshooting extensively in Microsoft Operating Systems
• Experience troubleshooting extensively in Microsoft Domain environments
• Ability to obtain HDI certification within 6 months of starting

Desired Qualifications and Training:

• CompTIA Security Certification
• CompTIA Network Certification
• A familiarity with Cisco networking devices
• Aruba wireless networks
• Ability to communicate using a variety of workgroup tools including Visio Project and PowerPoint.

Company Description:

Titan Technologies LLC and our wholly owned subsidiaries TelaForce LLC and Titan Facilities Inc. design build integrate and manage innovative solutions and software applications. Our remarkable people working collaboratively under a shared vision have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a ServiceDisabled Veteran Owned Business.

Required Experience:

IC