Transportation Supervisor

Our vision is to be recognized as a worldclass leader for providing and coordinating a full array of mobility and community services. LYNX mission is to link our community by providing quality mobility options with innovation integrity and teamwork.

Description:

This position manages ontime scheduled bus service and daily direct supervision of bus operators. Investigates incidents / accidents and directs LYNX personnel at the scene of an accident. Ensures safe and efficient transportation service through coaching and counseling of bus operators. Leads bus operators to adhere to departmental policies and procedures the Work Rules and Memorandums of Agreement. Oversees the daytoday job duties of farebox pullers. Operates buses during emergency situations.*

This position is considered safetysensitive and subject to the provisions of the Substance Abuse Program Policy for Safety Sensitive Positions.

Essential Functions:

• Performs supervisory duties in LYNXs window dispatch radio communications center and field assignments. Incumbents may rotate through both assignments and are expected to obtain training and required certifications for any assignment.
• Manages ontime dispatching of operators to ensure efficient delivery of all (but not limited to) scheduled service standby assignments duties (straight split runs) parttime duties and trippers on a daily basis in adherence to the contractual provisions and through the use of independent judgment. Ensures compliance with city local state and federal laws governing transit services. Initiates communication with the citys police safety and fire departments as well as local construction companies that might affect service.
• Supervises and counsels bus operators achieving maximum productivity and high employee morale. Monitors operators by riding the system to evaluate operator efficiency; records absenteeism and tardiness; recommends additional training when needed; writes disciplinary violations on operators; documents information used for progressive discipline in conformance with LYNX policies and the Collective Bargaining Agreement; ensures ontime performance of operators.
• Serves on interview panels and makes recommendations for selection of potential new bus operators and/or transportation supervisors.
• Ensures minimum variation in scheduled bus service and passenger safety through managing onsite street operations computerized radio equipment; and independent knowledge of LYNXs service area applicable traffic laws policies procedures and union contract.
• Resolves daytoday operating problems that arise including but not limited to: vehicle breakdowns accidents and missed or late routes. Makes appropriate decisions regarding restoring or maintaining service using independent judgment.
• Administers and supervises system Picks (new schedules and work assignments) to include but not limited to: run holiday and special event Picks.
• Supervises the dispatching of operators in accordance with established schedules. Assigns all day standby (extraboard) assignments duties (straight and split runs) parttime duties and trippers on a daily basis in accordance with LYNX policies and union contract. Responsible for approving and documenting any irregularities in scheduling such as misses.
• Enforces departmental policies the Work Rules Memorandums of Agreement procedures and employee attendance.
• Maintains informative communications with the public and passengers pertaining to LYNX service schedules and necessary changes due to emergencies and special events/circumstances. Resolves passenger disputes related to provision of service. Investigates complaints to resolution and communicates same.
• Makes recommendations to management to improve operations decrease turnaround times and streamline work processes. Works cooperatively and jointly to provide customer service.
• Monitors conditions of streets bus stop areas bus shelters broken sign posts broken bus stop signs overhanging tree limbs overhanging post etc.; reports findings as needed. Establishes detours as necessary.
• Informs Customer Service of adverse weather and road conditions detours schedule changes and delays.
• Investigates and documents employees injury/workers compensation claims.
• Operates buses during emergency situations. *
• Performs other duties or special assignments as may be required or assigned.

Required Qualifications:

• High School diploma or G.E.D. plus two years of supervisory experience.

• Two years of college coursework (at least 60 credit hours) in public transportation or public/business administration or a related program or four years of leadership experience may be substituted for required supervisory experience. (Leadership experience may include line instructor training instructor or other relevant experience in a leadership role).

• Must have a Florida CDL Class B license with airbrakes and a passenger endorsement. Or possess a Florida CDL Class B permit with airbrakes and a passenger endorsement prior to hire.
• Must possess and maintain a safe driving record.
• Must pass a DOT physical examination and drug screen and maintain a valid medical examiners certificate.
• Must be able to communicate clearly and effectively in English both orally and in writing.
• Must become familiar with the Collective Bargaining Agreement Operators Guide to Daily Operations and Work Rules and LYNX administrative rules policies and procedures within 30 days of hire.

• Below is the eligibility criteria forinternal bus operatorsto be eligible for a promotion. In addition to meeting the job requirements they must also meet these requirements.
• No Class C violations within the past twelve months
• No more than 1 Class B violation within the past twelve months
• No safety related violations within the past twelve months
• No more than three 3 Class A violations for any reason within the past twelve months
• No more than five 5 chargeable absences within the past twelve months
• No suspensions within the past twelve months
• No more than three 3 missouts (combined Miss/MPW) within the past twelve months

Desired Qualifications:

• Previous experience in public transportation with knowledge of transit operating procedures rules and regulations.
• College degree from a regionally or nationally accredited institution in public transportation or public/business administration or a closely related field.
• Bilingual or multilingual
• Working knowledge of CAD/AVL.

Knowledge Skills and Abilities (KSAs):

• Working knowledge of currently used computer hardware and applicable software at an intermediate level of proficiency.
• Ability to learn to use and effectively operate new computer hardware software and other communications technologies as implemented by LYNX.
• Ability to exercise good judgment quickly analyze situations develop effective solutions and adopt prescriptive courses of action.
• Ability to train supervise and provide constructive feedback.
• Ability to continually multitask and prioritize work meeting schedules and deadlines.
• Ability to maintain composure in stressful situations and resolve complaints in a satisfactory manner while interacting with difficult individuals.
• Ability to communicate effectively in English both orally and in writing.
• Excellent communication and interpersonal skills including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent customer service.
• Ability to exhibit a professional courteous demeanor.
• Ability to work in a diverse environment.

Work Environment and Special Considerations:

• Works various shifts to include days nights Saturdays Sundays and holidays. This is a 24 hour/7 day a week operation.
• Employees in this position must comply with all requirements of the Federal Transit Administration (FTA) regarding the testing of safety sensitiveemployees. This position is considered safetysensitive under FTA drug and alcohol regulations 49 CFR Part 655.
• LYNX provides the community with much needed public transportation and it is important for the Agency to resume its services as quickly and as safely as possible in the event of any natural technological or humancaused emergency or disaster. This position is considered a mission critical member of LYNXs emergency preparation and response efforts during an emergency or disaster and as such requires 24hour availability in the event of an emergency or disaster.

* Supervisors will be used to operate buses during emergency ESF1 operation such as:

• Shelter Operations
• Assisted Living transports
• If Operators are unable to drive a bus back to the yard due to accident or incident

This will only be put in place when these situations are deemed an emergency. Transportation Supervisors will be placed in refresher training each year.

Applications are reviewed as received and interviews will be scheduled for the most qualified candidates as applications are reviewed.

LYNX fully commits itself to providing equal opportunity to all persons without regard to race color national origin sex age religion or disability.