Assistant Operations Manager- Wholesale
Assistant Operations Manager- Wholesale
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$ 73800 - 116500
1 Vacancy
Job Description
Assistant Operations Manager Wholesale
Chicago IL I USA
We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions we free up our clients potential thereby fulfilling our own. Take it seriously. Make it fun. Know it matters.
DISCOVER your opportunity
The Team Lead position may be responsible for the management of underwriting support staff with a supervisory scope of up to 5 staff members. The staff population if managed may include any combination of Technical Assistant Technical Specialist and Underwriting Assistant and/or Senior UA. Ensures the team achieves all service delivery timeliness productivity and quality goals. Identifies and communicates regulatory compliance issues. This includes human resource management including coaching counseling goal setting and development of staff. Provides guidance and motivation to team members. Promotes teamwork and collaboration in a partnership with the underwriters that the unit supports.
What will your essential responsibilities include
- May have direct People Management responsibility or not based on Managers discretion and needs of the department.
- Oversees development training and cross training of employees
- Assists with performance evaluations; which may include recommended salary adjustments; coaches and counsels staff.
- Establishes unit and individual goals in concert with the Operations Manager
- Assists in interviewing and hiring of new employees for the department
- Ensures compliance with predetermined workflows and procedures
- Ensures work is completed in accordance with service standards which may include owning a book of business within the team
- Manages work in process and service delivery of the unit
- May track and report weekly/monthly production
- Keeps Department Management informed of status and progress in the unit
- Coordinates schedule for sick and vacation time for the unit; effectively manages back up staff as needed
- Schedules and obtains approval for overtime
- Plans and organizes to establish courses of action for self and others to ensure that work is completed efficiently
- Ensures compliance of the unit with Internal Audit Peer Reviews and or FIC audit
- Assists with developing appropriate responses and action plans in response to internal and external audit findings
- Translates Quality Timeliness Productivity and Service Delivery requirements into individual team and unit performance goals recommends how and when performance measurements will be done and how to collect performance data
- May be asked to support IT development efforts as a subject matter expert
- Provides direction to staff in daytoday operations
- Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork
- Maintains effectiveness when experiencing changes in work responsibilities or environment adjusting effectively to work within the new structures processes requirements or culture
- Review and manage production and quality control reports and take appropriate action (e.g. data quality reinsurance production status control reports)
- Attend meetings on behalf of the Operations Leader when necessary and report out on issues/action items.
- Administrating assigned accounts throughout the lifecycle
- Collecting account and insured information for risk analysis by communicating directly with Brokers on behalf of the Underwriters
- Liaising with Underwriters and Brokers on behalf of the Underwriting Support Unit as needed to communicate account status and complete outstanding subjectivities
- Liaising with Underwriters to confirm policy issuance instructions for proprietary policies endorsements forms notices etc. and effectively communicate to the Coding and Issuance Unit
- Performing preanalysis support for new submissions renewals endorsements and other incoming documents based upon predefined underwriting rules and/or guidelines
- Ensuring completeness of contents of underwriting package prior to handover to the Underwriter for risk analysis/risk selection process
- Analyzing the needs of the client and translating appropriately into the final specifications that serves as a basis for the policy
- Effectively dealing with accounts having a variety of intricate parts to ensure policies are complete and all aspects of the broker communication is seamless
- Completing quality control on the rating output to ensure accuracy of work (e.g. exposure bases limits coverage extensions modifications etc.
- Accurately compiling supporting account detail in electronic format using PDF conversion tools
- Generating Broker correspondence in electronic format (i.e. email eFax) related to transaction processing and informational follow up requests using freeform letters predefined or approved templates
- Collaborating and corresponding verbally and in writing with Underwriting Support Unit team members and others in Operational Support Units as needed to perform tasks
You will report to the Senior Operations Lead Large Commercial Flow Business.
SHARE your talent
Were looking for someone who has these abilities and skills:
- College degree or equivalent experience with advanced insurance study preferred
- Some to Moderate experience in P&C insurance business
- Appropriate combination of commercial P&C Insurance rating coding underwriting assistant skills
- Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements
- Familiar with insurance operating systems used to rate code track or issue insurance policies
- Skilled with MS Office desktop software
- Knowledge of commercial P&C insurance products and tools such as ISO NCCI Regulatory and other informational web sites used in the commercial P&C business
- Proactive independent worker with robust time management problem solving and analytical skills
- Must be able to handle multiple priorities and work with limited direct supervision
FIND your future
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see Sustainability at AXA XL.
The U.S. pay range for this position is USD. Actual pay will be determined based upon the individuals skills experience and location. We strive for market alignment and internal equity with our colleagues pay.
At AXA XL we know how important physical mental and financial health are to our employees which is why we are proud to offer benefits such as a competitive retirement savings plan health and wellness programs and many other benefits. We also believe in fostering our colleagues development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XLs benefits offerings please visit US Benefits at a Glance 2025.
Required Experience:
Manager
Employment Type
Full-Time
