Workforce Planning Analyst

What you will be doing: 

As a Workforce Planning Analyst you will support the scheduling and staffing of Luxury Reservation Sales Consultants Customer Care Advisors Executive Travel Assistants and VIP Team to ensure timely schedule adjustments efficient scheduling and realtime monitoring.  You will assist with analyzing key trends and forecasts to maintain proper staffing levels. This role also proactively coordinates with supervisors and team leaders to ensure visibility and alignment for workforce planning needs. 

Reporting to the Team Leader Workforce Planning

• Respond to requests from consultants and other departments within GRC via phone and email
• Monitor statistics by halfhour to maintain adequate staffing levels for the day as well as review short range forecast
• Monitor Luxury Reservation Sales Consultants schedule adherence to ensure a smooth and efficient operation
• Identify key dips in service levels and recommend proactive solutions
• Analyze realtime and historical data to provide insights into workforce efficiency and recommend process improvements

Qualifications :

What you need to be successful: 

• Must be fluent to a professional level in English including reading speaking and writing.
• Minimum of 2 years of experience in forecasting staffing analytics and workforce scheduling in a Contact Centre environment
• Experience working with workforce management systems (e.g. NICE Verint Aspect or equivalent).
• Strong analytical skills with proactive approach to decisionmaking and problem solving
• Detailoriented with strong data entry and reporting accuracy
• Team player with excellent communication and interpersonal skills with the ability to present data findings to stakeholders
• Selfmotivated with excellent time management and organization skills
• Proven flexibility in adapting to an everchanging environment
• Knowledge of Excel or a willingness to learn

    Location and Availability requirements:

• Must be currently legally entitled to work full time in Canada
• Able to work in person at our Centre in Moncton this position cannot be fully remote
• If choosing the hybrid option must be able to work onsite a minimum of 2 days a week inhouse have a suitable home workspace and a highspeed direct internet connection
• Must be currently legally entitled to work full time in Canada
• This is fulltime permanent career position we are not hiring for part time
• Must be available to work afternoons evenings and holidays.
• If Hybrid or Home Based must have a direct connect highspeed internet connection (not wireless) and suitable home office workspace

Additional Information :

Your team and working environment:

The Workforce Planning Team is a tenured closeknit team of experts who take pride in their roles and strive to provide timely answers and support.  We work collaboratively and support one another in our daytoday tasks and career development objectives. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why Accor Global Reservation Centre

Our inclusive culture values diversity sustainability and community impact. Youll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

How to Apply:     Keyword: Moncton

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Hospitality is a work of heart

Remote Work :

Yes

Employment Type :

Fulltime