Front Desk Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dynamic and customeroriented Front Desk Supervisor to join our team in Jeddah Saudi Arabia. As the face of our organization you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front desk team.
- Oversee daily operations of the front desk and valet staff ensuring adherence to established policies and procedures
- Manage guest checkin and checkout processes utilizing both manual and computerized methods
- Handle guest inquiries complaints and special requests promptly and professionally
- Supervise and coordinate activities between front desk housekeeping and engineering departments
- Train mentor and motivate front desk staff to maintain high standards of customer service
- Manage cash transactions and maintain accurate financial records
- Oversee the proper handling of guest mail messages and faxes
- Monitor and optimize front desk performance metrics
- Ensure smooth communication and information flow among all shifts
- Implement and maintain guest satisfaction initiatives
- Assist in developing and improving front desk procedures to enhance efficiency and guest experience
- Handle escalated guest issues and implement appropriate service recovery measures
- Maintain a professional and welcoming atmosphere in the lobby area
Qualifications :
- Proven experience in a front desk supervisory role preferably in the hospitality industry
- Strong leadership team management and customer service skills
- Proficiency in hotel management software and front office operations
- Excellent problemsolving decisionmaking and multitasking abilities
- Strong verbal and written communication skills in English
- Detailoriented with excellent organizational skills
- Flexibility to work various shifts including evenings weekends and holidays
- Experience in conflict resolution and guest complaint handling
- Associates or Bachelors degree in Hospitality Management or related field preferred; additional language skills particularly Arabic are a plus
Additional Information :
Local Job
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
