Helpdesk Support
Helpdesk Support
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Job Description
Job Description
An awardwinning business is looking for an enthusiastic IT Support Analyst to join their experienced team based in Malton North Yorkshire. Working in a fastpaced environment to support a large number of end users you will earn up to 35000 oncall alongside a competitive benefits package.
As IT Support Analyst you will act as the first point of contact for IT issues in the business and your responsibilities will include:
- Supporting operational technology across the business including stock systems and machine software
- Troubleshooting and resolving a range of IT issues quickly and efficiently logging appropriate tickets
- Aim to provide a firsttime fix escalating issues where needed to the third line team and meeting agreed service level metrics
- Provide an excellent level of customer service and build and maintain relationships with all members of the IT department
- Report recurring issues and highlight trends to assist in the development of action plans for improvements
- Liaise with thirdparty organisations where necessary ensuring they are meeting agreed SLAs
- Escalate serious or recurring issues to the management team to ensure minimum impact to the business
To be successful in the role of IT Service Analyst you will have the following skills and experience:
- A strong focus on customer service and excellent communication skills
- A proactive mindsetand effective problemsolving skills
- A passion for IT and technology and a strong desire to learn continuously
- Strong attention to detail and a methodical approach to solving problems
- Experience in a similar role is essential
- Access to your own transport due to on call and shift pattern requirements
If you are an IT Administrator IT Helpdesk Engineer 1st line support or 2nd line support with a keen interest in technology and are looking for a varied IT Support role click apply now or get in touch today for a confidential conversation.
Employment Type
Full-Time
