Neonatal Program Manager

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Collaborates with the Neonatal Medical Director maternal program consulting physician(s) and nursing leaders to include but not limited to criteria for transfer consultation or higherlevel of care developing and/or revising policies procedures and guidelines and monitoring for variances ensuring staff competency in resuscitation techniques teambased education and training in the care of the neonatal patient.

• Develops collaborative relationships with other NPMs of designated facilities within the applicable Neonatal Care Region.

• Conducts self in a manner that is congruent with cultural diversity equity and inclusion principles. Drives contributions toward improvement of department scores for employee engagement i.e. peertopeer accountability.

• Regularly and actively participates in neonatal care. Evaluates and monitors the provision progress and achievement of objectives for neonatal patient care services from admission stabilization operative intervention(s) through discharge and telehealth telemedicine utilization if applicable.

• Develops and implements effective patient teaching strategies based on learning needs; uses appropriate resources incorporating planning for care after discharge. Consistently evaluates the patients comprehension and adapts teaching methods accordingly.

• Drives department activities to improve department score for patient satisfaction through peertopeer accountability.

• Regularly leads and participates in the neonatal program oversight QAPI Plan neonatalspecific reviews PCR meetings regional QAPI initiatives regional collaboratives and meetings. Inclusive of the Quality Assurance and Performance Improvement (QAPI) Program identifies corrective action. Ensures appropriate data initiatives are collected and submitted to appropriate databases individuals agencies etc.

• Models the standards related to regulatory requirements and professional practice as outlined in the Houston Methodist Professional Nursing Practice document. Role models highly developed assessment clinical documentation leadership and analytical skills; integrates and contributes to professional practice standards policies procedures protocols and leads improvements in patient safetyrelated processes at unit or service line level. Contributes to development of service line and hospital standards and guidelines.

• Leads and identifies opportunities for practice changes and performance improvement. Investigates and incorporates evidencebased practices which are presented to shared governance and leadership. Leads initiatives to improve quality and safety scores through peertopeer accountability reporting near misses and identifying solutions by collaborating with the interprofessional team. Role models situational awareness using teachable moments to improve safety. Audits plan of care and audits other areas as needed.

• Models independent time management effectively and prioritization of daily tasks minimizing incidental overtime. Collaborates with interprofessional health care team to facilitate patient throughput efficiently to meet organizational goals.

• Implements department strategies to achieve financial target and mentors others to do the same through timely documentation of care decreasing length of stay optimizing efficiency minimizing incidental overtime and other areas according to department specifications.

• Expands individual nursing knowledge and coaches staff to grow in knowledge abilities skills and attitudes. Serves as the clinical resource. Develops and disseminates as appropriate informational/educational resources and programs designed to improve quality and professional practice. Supports change initiatives and adapts to unexpected changes.

• Fosters identification and implementation of innovative solutions to improve patient care or unit operations such as reduction of hospital readmissions or other departmentspecific measures by leading and/or participating in unit projects and shared governance activities.

• Seeks opportunities to identify selfdevelopment needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

• Bachelors degree from an accredited school of nursing

• Masters degree preferred

• Five years neonatal nursing experience in a healthcare environment; if Masters degree three years neonatal nursing experience

• RN Registered Nurse Texas State Licensure and/or Compact State Licensure within 60 days OR
• RNTemp Registered Nurse Temporary State Licensure within 60 days AND
• Magnet ANCC Recognized Certification within 6 months AND
• BLS Basic Life Support (AHA) AND
• NRP Neonatal Resuscitation

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrate knowledge of the principles of growth and development of the life span

• Exhibits good listening skills

• Ability to work independently and analyze and solve problems

• Demonstrates the ability to manage complex clinical and interpersonal situations

• Able to prioritize tasks and manage multiple projects

• Acts as effective change agent

• Uses therapeutic communication to establish a relationship with patients families and interprofessional team to collaborate on the plan of care

• Strong assessment organizational and problemsolving skill as evidenced by capacity to prioritize multiple tasks and role components

• Ability to function independently and exercise judgment in interactions with physicians interprofessional care team and patients and their families

• Uses critical thinking skills and clinical judgment to work autonomously as defined by the Nurse Practice Act

• Competent in Microsoft products including PowerPoint Word Excel and Outlook

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist West Hospital is committed to leading medicine in West Houston Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety quality personalized service and innovation. The growing campus offers more than 200 beds 19 operating rooms and over 1500 employees with access to the most innovative medical and surgical care available including robotic and minimally invasive surgery fullspectrum heart care stateoftheart imaging cancer care labor and delivery with a level II neonatal ICU neurology and neurosurgery orthopedics and sports medicine outpatient rehabilitation and 24/7 emergency services.