Service Technician
Service Technician
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Job Description
Description
DEX JOB DESCRIPTION
Job Title
Service Technician
Job grade
Job Department
Service
Job Sub Department
Service
Job Code
STSNE
Effective Date
03/03/2022
JOB SUMMARY
Service Technicians must be mechanically inclined extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role Services Technicians perform diagnostics service repairs and maintenance work on customer and dealerowned copier equipment. by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide service and customer support during field visits or dispatches.
- Tie workflow to schedule.
- Manage all on site installation repair maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Documents service and installation actions by completing forms logs and records.
- Operate vehicle in a safely manner and use field automation systems.
- Follow all companys filed procedures and protocols.
- Cooperate with technical team and share information across the organization.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Build positive relationships with customers.
- Diagnose and support entire machine systems and in assist customers within the field operation and adjustments.
- Completes technician comments in a timely manner for the assigned work and turns in necessary paperwork.
- Works as part of a cohesive team within the shop to meet customer needs.
- Follows all safety practices of the organization when completing work assignments.
- Helps to maintain company vehicles inventory and tools in proper working condition.
- Maintains knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership. This includes manufacturer training and on the job training.
- Maintains communication with the customer and answers questions relative to the work being performed. Makes recommendations for additional work that needs to be completed.
- Adheres to all safety precautions and follow all safety requirements to properly complete job tasks
- Performs other jobrelated duties as assigned
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
- Typically reports to: Service Supervisor Service Manager Area Service Manager
- Job is not directly responsible for managing other employees.
JOB QUALIFICATIONS/SKILL REQUIREMENTS
- Position requires extremely perceptive person who can relate to individuals at all levels.
- Service technicians must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
- Must possess superb customer service skills and an ability to diagnose and solve problems from nontechnical descriptions provided by their customers.
- Completes additional tasks and assignments as requested by the Service Manager.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Associate degree (A. A. or equivalent from twoyear college or technical school.
- Six months to oneyear related experience and/or training; or equivalent combination of education and experience.
WORKING CONDITIONS
- Regular business hours. Some additional hours may be required.
- Travel requirements: Domestic: Up to 20
- Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
Sitting
Up to 7 hour(s) a day
Lifting
Up to 4 hour(s) a day up to 50lbs max. ^
Walking
Up to 7 hour(s) a day
Pushing/ Pulling
Up to 4 hour(s) a day up to 50lbs max. ^
Standing
Up to 7 hour(s) a day
Climbing
Up to 4 hour(s) a day
Bending/ Squatting/Stooping
Up to 7 hour(s) a day
Stairs
Up to 1 hour(s) a day
Reaching
Up to 4 hour(s) a day
Ladder
Will not apply generally
Balancing
Up to 1 hour(s) a day
Step stool
Will not apply generally
Twisting
Up to 4 hour(s) a day
Excessive heat exposure
Will not apply generally
Crawling
Up to 4 hour(s) a day
Excessive cold exposure
Will not apply generally
Hands in water
Will not apply generally
Dust exposure
Will not apply generally
Kneeling
Up to 4 hour(s) a day
Loud noise exposure
Will not apply generally
Data Entry/Typing
Up to 4 hour(s) a day
Humidity exposure
Will not apply generally
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting punching or pulling in an awkward position.
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain or be interpreted as a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
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Required Experience:
IC
Employment Type
Full-Time
