Customer Support Specialist
Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
At McSteen we are more than just a land surveying company. We are stewards of the very ground where we build our lives and the community around us. Our purpose is clear: Securing the Land where we Live Work and Play. Through unwavering commitment to customer satisfaction and innovative solutions we safeguard real estate ensuring that every inch is accounted for with precision and care.
We are looking to add a Customer Support Specialist to our team to help manage our growing business across Ohio. We are looking to employ a motivated individual who is selfstarting and wants to be a part of building the best customer service firm in the Surveying industry. This is a hybrid role based out of our Wickliffe Ohio office. Hours are Monday Friday 9:00am 5:00pm EST.
This role would work with our Senior Customer Support Specialist to field client questions primarily via phone but also by email. You would also cross train with our entire customer support team including order processing and research. You will be working with our team of surveying professionals who are both dedicated and appreciated. We pride ourselves on the quality of our work from our survey crews to our draftsman our processing department to our sales staff we recognize and appreciate our staffs professionalism.
We offer a great work environment. Perks you would enjoy while working here include:
- Participation in annual bonus pool
- Flexible work schedules
- Competitive pay
- Benefits
- Casual work environment
Essential Functions & Responsibilities:
- Interacts with customers through various communication channels such as telephone email online chat or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
- Uses knowledge of a specific product service or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Works with other departments to ensure that customer needs are being met and issues are being addressed.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Serviceoriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of or ability to learn product service or area of customer service specialization.
Education and Experience:
- High school diploma or equivalent.
- 2 years of customer service experience required.
- Some experience with the product or service to which the specialist will be assigned preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
If you are looking for a career and not merely a job where your ideas are valued and you can make a difference we are looking for you! We have a great retention rate due to our flexible work environment and the comradery amongst our staff.
We are an equal opportunity employer and value diversity at our company. We do not discriminate in hiring or terms and conditions of employment because of an individuals race color religion gender gender identity national origin citizenship age disability sexual orientation marital status or any other protected category recognized by state federal or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
