eSales Agent - Mountain States Toyota
eSales Agent - Mountain States Toyota
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: eSales Agent
Department: Operations
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or preowned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls establishing contact and a great first impression with our customers. The eSales Agents responsibility is to deliver a premium customer experience by responding to inquiries in a prompt professional accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership along with current inventory finance and incentive programs. The agent will receive continuous training in exceptional customer service sales tactics overcoming objections and developing customer relationships.
The eSales Agent will report to the Traffic Manager if applicable or Sales Manager. Compensation is tied to appointment and sales performance.
Duties and Responsibilities:
Answer inbound phone calls internet inquiries and chats
Provide guests with timely relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Qualifications :
Minimum 1 year call center or sales focused experience
Able to set priorities multitask and achieve goals
Ability to perform in a fastpaced environment
Ability to work on a team
Exceptional communication skills both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Strong organizational and time management skills
Must be adaptable to change
Proficient in using a computer
Evening and weekend schedule availability required
Additional Information :
Schedule:
- Full Time
- Weekend availability required
Its time to make the most important move of your career. From our cooperative teambased approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEOC guidelines.
(The Sales Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a monthly draw and/or salary. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
