Head Usher Exempt Hourly Non-Civil Service
Head Usher Exempt Hourly Non-Civil Service
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1 Vacancy
Job Description
Description
Applicants seeking parttime seasonal work with the University of Hawaii at Mnoa may apply for Exempt Hourly NonCivil Service positions at the Athletics Department. Due to the temporary nature of these appointments Exempt Hourly NonCivil employees are not eligible for most benefits as provided to regular BOR and Civil Service employees (i.e. paid holidays/leave/night differential).
Position Title: Head Usher (Exempt Hourly NonCivil Service)
Hiring Unit: UHM Athletics
Location: Lower Campus Athletic Facilities
Date Posted: July 5 2024
Closing Date: Continuous recruitment until programmatic needs are met. Review of applications to begin July 22 2024
Salary: $17.51/hour
Work Schedule: Must be available to work days nights weekends and holidays. Schedule will be vary depending on events scheduled at the University of Hawaii at Manoa athletic venues.
Other Conditions: Maximum hours allowed per week is 19.75.
Duties and Responsibilities:
Head Usher will be assigned to work at various events at the University of Hawaii at Manoa athletic venues.
Usher Supervisory Duties and Responsibilities
This position is responsible for the supervision of the student assistant usher employees in a designated area and providing security as well as informational services to the public.- Coordinate with ushers in preparing and securing identified areas.
- Coordinate unlocking and locking of doors within the event facility and secured areas.
- Monitor venue vomitory doors ensuring that the doors are closed and appropriately secure during all events.
- Assist in coordination of lost and found items.
- Assist guests by ensuring that they have an enjoyable and safe experience by providing assistance in finding their seats first aid office and assist with directions to restrooms concessions and merchandising areas.
- Monitor the crowd for guests causing disturbance or doing anything in violation of the facilitys policies.
- Assists guests with accessibility issues.
- Monitor entrances to restricted areas. Keep unauthorized people out of these areas.
- Oversee usher crew assigned to secured areas such as vomitories and emergency exits and ensuring that only credentialed personnel access authorized areas.
- Coordinate the inspection of the area restrooms and clearing of spectators at the end of all events.
This position is responsible for supervision of student assistant usher employees in the area of scanning authorized tickets and passes upon entering the arena.- Coordinate with student assistant usher employees in preparing and securing turnstile gates.
- Position personnel at each turnstile in designated areas.
- Oversee the scanning of tickets and special passes as required.
- Scan tickets at gate and ensure that no prohibited items are brought into the facility.
- Available to resolve any challenges or situations that may arise.
- Be knowledgeable and enforce venue policies and procedures regarding reentry contraband wrong tickets etc.
- Coordinate the opening of gates and the mass exiting after each event.
- Supervisors is responsible to file reports of any accidents damage suspicious or unsafe conditions and report it to the Event Manager.
- Distribute and receive keys that were issued to student assistant usher employees in the performance of his/her duties before and after each event.
- Resolves any problems brought to your attention by student assistant usher employees.
- Operate a twoway radio to receive and transmit instructions from supervisors to subordinates.
- Know recognize and comply with laws policies rules and regulations governing the University of Hawaii and its employees and the rules of the NCAA and affiliated conferences as now constituted or as may be amended in the future. Immediately advises the Director of Athletics or designee if you have reasonable cause to believe violations whether by employees students or others have occurred or will occur.
- Perform other related duties as required.
- Some experience in ushering or related experience.
- Physically able to climb stairs.
- Ability to walk stand and/or moving on hard surfaces for long periods of time. Working conditions at times are loud dark or crowded spaces.
- Ability to read write and speak English clearly.
- Ability to comprehend and follow oral and written instructions.
- Ability to fill in forms and submit written reports as required.
- Ability to work independently and with others.
- Ability to be cordial and tactful in manner.
- Ability to interpret and enforce rules.
- Ability to understand the basic guest service principles including ADA accessibility best practices.
- Ability to multi task and work cooperatively with others.
- Ability to deal with disorderly and impaired guests.
- Ability to work independently and as part of a team.
Inquiries: Russell Gima Assistant Stan Sheriff Center ManagerorEEO Clery Act ADA
The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a casebycase basis. For further information please refer to the following link:
Employment Type
Part-Time
