Customer Success Consultant
Customer Success Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Connect People to Property Through Smarter Customer Conversations
Recognized as one of Australia s Best Workplaces and Top Employers for Women this industry leader revolutionizes how people rent buy and sell property. With over 12 million monthly users the platform has become the nation s most trusted in real estate. Backed by innovation and fueled by customercentricity our client offers global career opportunities in a culture that values people as much as performance. It s your chance to impact millions and grow where excellence is the standard.
Job Description
As a Customer Success Specialist you ll be the bridge between customers and internal teams product tech sales and marketing all working together to deliver highvalue digital property solutions. You ll drive adoption reduce churn and provide critical feedback that shapes future innovations ensuring customers get the most out of the platform.
Shift: Day Shift (Mon Fri 7 AM 4 PM); Weekends Off
Work setup: Onsite for 3 months then Hybrid 3 WFH days 2 onsite in Makati)
- Specialize in SaaS products and provide reactive support with best practice updates
- Support customers in maximizing product value and usage
- Manage a centralized inbox of incoming requests through Gainsight
- Provide proactive updates to Relationship Managers on risks and opportunities using product scorecards
- Collaborate with Product Marketing and Sales teams to relay customer feedback on usage and adoption
- Achieve targets related to customer adoption usage growth and retention
- Stay updated on the Australian real estate market and advertising products
- Handle daily inbound and outbound communication with Relationship Managers and customers via phone and video
Requirements
The Qualifications We Seek
- Minimum of 3 years experience in a Customer Success or Account Management role in a fastpaced evolving environment
- Proven success in improving customer adoption and retention
- Strong communication skills both proactive and responsive across written and verbal channels
- Experience working within the technology or media industries
- Ability to quickly learn product features and guide customers throughout the lifecycle
- Skilled in analyzing data and providing actionable insights
- Flexible and capable of managing multiple priorities in dynamic settings
- Familiarity with platforms such as Salesforce Tableau or Gainsight is a plus
Benefits
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive package
- Opportunity to shift to Hybrid setup after 3 months
- Prime office location in Makati (Easy access to MRT stations restaurants and banks)
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- 20 annual leave credits (including 5 convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek Minimum of 3 years experience in a Customer Success or Account Management role in a fast-paced, evolving environment Proven success in improving customer adoption and retention Strong communication skills both proactive and responsive across written and verbal channels Experience working within the technology or media industries Ability to quickly learn product features and guide customers throughout the lifecycle Skilled in analyzing data and providing actionable insights Flexible and capable of managing multiple priorities in dynamic settings Familiarity with platforms such as Salesforce, Tableau, or Gainsight is a plus
Employment Type
Full Time
