IT Field Engineer
IT Field Engineer
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Job Description
This is an onsite position responsible for providing superior customer service and quality technical support for internal employees as well as external collaborative business partners. The ITFE will work as a part of a team to support employees located in the Monroe/Rayville area local subsidiaries and construction jobsites.Responsibilities
- Interacts inperson via telephone email IM and web interface to assist users.
- Coordinate and track IT project deadlines and tasks.
- Procurement and ordering within company standards and guidelines.
- Coordinate with other General Contractors and Trade Partners for IS systems
- Analyze prioritize troubleshoot and resolve technical issues including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs.
- Support includes the diagnosing and troubleshooting of the companys technology including but not limited to workstations mobile devices few onprem application servers cloud applications local and network devices.
- Installs and maintains software/equipment/networks at local DPR properties.
- Responsible for creation tracking and resolving incidents and tasks in Samanage.
- Records tracks and audits equipment using the established asset management system (Samanage) and processes including asset recovery at jobsites.
- Responsible for maintaining company security through established tools.
- Involved in companywide IT projects providing input and deliverables in all phases.
- Follows ITIL processes for incident and problem management.
- Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.
- Initiative to work with other cross functional IT team members to improve the quality of service.
- Remains current on technology especially mobility solutions for business needs.
- Works with jobsite team to design and implement infrastructure according to company standards.
- Liaison with project managers to plan for jobsite IT needs during project lifecycle.
- Determine recommend procure and execute which products or services best fit the requesters needs within DPR standards.
- Implement and follow jobsite standardization practices.
- Work with service providers and trade partners to install and implement jobsite technologies.
- Responsible for mobilization and demobilization of IT equipment at jobsites.
- Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved including communication and root cause analysis.
- Create a positive support experience and build strong relationships through deep problem understanding ensuring timely resolution or escalation communicating promptly on progress and handling customers with a consummately professional attitude.
- Flexibility to occasionally work after hours or weekends if needed.
- Troubleshoot various technical issues as level 1 level 2 or level 3 support.
Position Requirements
Skills
- Excellent organizational and interpersonal skills.
- Technically skilled in networking Cisco/Meraki (MX Router Switch VPN) Networking Protocols (TCP/IP DHCP FTP/SFTP HTTPS)
- Able to support video conferencing and scheduling hardware/software
- Experience supporting Dell/Lenovo/Microsoft workstations and peripherals
- Able to support Mobile devices (iOS/Android)
- Skilled in Microsoft Office 365 and supporting diverse applications
- Ability to react quickly and efficiently to high pressure situations
- Expert in troubleshooting and root cause analysis
- Team player accepts & seeks feedback
- Perform quality work within deadlines with or without direct supervision
- Interact professionally with other employees customers and suppliers
- Work effectively as a team contributor on all assignments
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- Experience with Meraki a plus
- Experience with Microsoft Teams a plus
- Experience with Poly VC / VOIP a plus
- Experience with Microsoft Intune a plus
- Experience with Autopilot a plus.
- Experience with fiber optic technology.
- Experience with low voltage.
Education
- AA degree in Computer Science or related field preferred or equivalent related work experience
- ITIL Foundation certification preferred
- CompTIA A and Network preferred
- CCNA or MCSA certifications a plus
- ECMS (Meraki) a plus
Experience
- 5 years experience in Technical Support role
- 2 years experience in a Field Support role
- AEC industry experience a plus
Work Conditions
- Onsite position. No remote or hybrid option.
- Primarily based in the Monroe/Rayville area at local site.
- This position is salaried.
- DPR will provide a company workuse vehicle for this position.
- Candidate must be able to lift 50 lbs and handle occasional strenuous physical activity.
DPR has been nationally recognized for its strong company culture based on a welldefined purpose We Exist to Build Great Things and four core values: integrity enjoyment uniqueness and ever forward. A flat titleless organization that empowers people at all levels to make decisions DPR ranked on FORTUNEs 100 Best Companies to Work For list for five consecutive years. For more information visit .
Employment Type
Full-Time
Key Skills
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