Member Advisor
Member Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Member Advisor
The Member Advisor position gives you the opportunity to explore the financial industry as the initial contact for our members and work crossfunctionally with the rest of the organization to follow through with member requests and be a champion of our digital platforms.
We are looking for amazing Indigenous candidates to fill our Member Advisor roles. We are looking for candidates with excellent communication and interpersonal skills a strong ability to provide knowledgeable and timely advice and a commitment to delivering exceptional customer service by effectively utilizing our products services and omni channels to meet our members needs. The key responsibilities for this role include:
- Participate in DoorStep Banking Days in remote or underserved communities making banking more approachable and convenient.
- Being the first point of contact and first point of resolution
- Work closely in a team environment with all staff to meet members financial needs (known and unknown)
- Fulfill member needs by obtaining/analyzing information through active listening and communication skills
- Explain benefits of credit union core products and services as compared to competitor products and service
- Utilize digital solutions to create efficiencies simplify members banking needs and enhance the member experience.
- Must have the ability to travel to and cover regionally as required.
- Innovations Travel Practice Guidelines will be followed.
Qualifications:
- Preference will be given to candidates who identify as First Nations Mtis or Inuit. Additionally the ability to speak Cree Saulteaux Ojibwe Dene or another Indigenous language is considered an asset
- Must be over the age of 18
- Must have obtained your high school diploma
- Are a people person who possess excellent communication skills
- Are a person that values Accountability Integrity and Respect.
- Use and comfortability with a variety of Microsoft 365 applications (Excel Teams Viva Power Automate PowerBI).
ABOUT US
Hi! Were Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values Accountability Integrity and Respect and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!
How are we different from other financial institutions Weve put in the work to become a federal credit union just one of three in Canada to secure the future of our organization and continue to grow across Canada. Made in Sask Built for Canada!
We care about our communities and our impact $1.1 million was given to local organizations last year who are making a difference! Nearly 22 of InnovationNation proudly identifies as part of a designated group reflecting our strong commitment to fostering diversity and inclusion. We offer our fulltime staff participation in our 7 employermatched pension plan and extended health benefit plan from Day 1 (no waiting period!.
In the spirit of Truth and Reconciliation we acknowledge that we are on the traditional territories of the many First Nations Mtis and Inuit who have graced these lands for millennia.
We are privileged to live on work on and enjoy the benefits of these lands now known as Canada.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
