Clinic Supervisor - Urgent Care - Staunton
Clinic Supervisor - Urgent Care - Staunton
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1 Vacancy
Job Description
Thank you for considering a career at Bon Secours!
Scheduled Weekly Hours:
40Work Shift:
All (United States of America)The Center Administrator assist in managing operations for an urgent care clinic by managing staffing training supplies workflow billing processes and customer service as well as maintaining a safe positive work environment.
Essential Job Functions
Works primary shifts as clinical staff and/or front desk receptionist 50 of the time.
Monitors clinic activity and patient flow to ensure efficient and effective patient care.
Participates in promotion of positive culture and teamwork.
Demonstrates excellence in care in all interactions for both patients and internal teams.
Identifies opportunities for improvement troubleshoots issues and/or communicate/escalate timely to Provider direct supervisor or other appropriate internal resources.
Maintains a safe and supportive environment by keeping the work area exam rooms and equipment in clean orderly and safe manner.
Maintains clinical and administrative skills to meet patient care and daily operational needs.
Understands and adheres to the legal responsibilities and requirements within the role.
Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
Performs crossfunctional duties as needed including front desk duties such as registration scheduling answering phones cash handling and other duties such as scribing ordering of supplies etc.
Participates in interviews for front desk receptionist medical assistant xray technician and other support staff positions.
Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic.
Assists in evaluation of behaviors and disciplinary action of staff.
Ensures employees are adequately trained to perform assigned duties safely and correctly.
Ensures excellence in customer experience by addressing customer feedback monitoring patient satisfaction metrics and implementing solutions for improvements.
Ensures staff compliance with company policies and procedures and state and federal rules and regulations.
Maintains proper inventory process and ordering to ensure adequate stock of supplies.
Participates in meetings for regular touch base and for special project as needed.
Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.
This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation.
Licensing/Certification
BLS Basic Life Support (required within 90 days of hire)
Maintain current licensure/certification if applicable (MA ED Tech ED Tech Advanced LPN) (preferred)
Education
High School Diploma or GED (required)
Work Experience
2 years experience in healthcare setting (required)
1 year experience in supervisory/leadership role (required)
Training
Electronic Health Record EPIC Docutap or Experity (preferred)
Skills
Strong oral verbal and written communication skills
Attention to detail
Critical thinking problem solving skills and ability to work independently
Strong conflict resolution skills and communication with customers
Evaluate employee performance and behaviors and escalate as necessary
Basic computing skills
Knowledge of billing operations including ICD10 and CPT coding medical terminology.
Requires judgment in selection of alternative courses of action.
Adapts standard principles to new or changed conditions.
Requires listening skills to maintain cooperative associations.
Bon Secours is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
Urgent Care Virginia StauntonIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Required Experience:
Manager
Employment Type
Full-Time
