Member Service Representative Remote - Must Reside In SyracuseCNY Region
Member Service Representative Remote - Must Reside In SyracuseCNY Region
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Salary Not Disclosed
1 Vacancy
Job Description
At AAA Western and Central New York our Associates are committed to providing our members with a totally satisfying experience. Therefore we seek Associates who are dedicated to this purpose people who truly demonstrate compassion empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our missionto be our members most trusted provider of high quality automotive travel insurance and other relevant products and services that offer safety security peace of mind value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary Associates are eligible for a wide selection of benefits (dependent upon position) including:
- Medical Dental Life and AD&D Insurance
- Flexible work schedules
- PreTax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Shortterm & Longterm disability
- Paid time off
- Tuition reimbursement & companypaid training programs
- FREE AAA membership & travel / product discounts
Job Responsibilities
Efficiency:Show proficiency for all skilled call types especially all Membership and ERS functionality. Demonstrate ability to follow required processes and workflow on every call with minimal reported errors.
Productivity:Consistently meet or exceed department standards related to schedule adherence training times break/lunch times etc. Ensure established policies & protocols are followed including but not limited to: usage of correct off queue codes timeliness of returning to queue Ready to Work Call Off & PTO request procedures.
Job Specific Requirements
Working knowledge of computer software and ability to effectively navigate multiple systems.
Ability to read and interpret instructions maps and manuals.
Must be able to resolve problems and work under pressure to diffuse member concerns.
Ability to work under pressure during periods of high volume.
Ability to multitask in various areas of the contact center.
Physical Requirements
- Ability to perform routine office tasks that includes operating a computer for long periods of time sitting typing and communicating on the phone
- Must be able to lift carry push pull a maximum of 25 lbs
Starting pay rate: $20.10/hr
Required Experience:
Unclear Seniority
Employment Type
Full-Time
