Licensed Insurance Agent
Licensed Insurance Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SUMMARY
The Licensed Insurance Agent I (LIA I) receives inbound calls from our clients residents requiring assistance with RealPage Insurance products. The LIA I will quickly respond to the call identify the needs of the clients resident accurately record all issues in our proprietary CRM and provide a high firstcall providesexcellent customer service by responding promptly to all inbound calls related to insurance policies and provides assistances with payments billing issues website troubleshooting and some claims & coverage inquiriesand servicing inquiries requiring a Property & Casualty Insurance License.
PRIMARY RESPONSIBILITIES
- Processes policyholderservicingtransactions accurately and within a timely mannerwhile following various regulatory and compliance rules from the Dept of Insurance as well as various external insurance carrier guidelines and internal policies and procedures.
- Responds to inbound phone calls and assists renters insurance policy holders with servicing transactions such as processing payments answering billing inquiries website navigation and some claims & coverage inquiries.
- Alsoresponsible for assisting renters with policy rewrites andpolicy edits.
- Processes policyholderservicingtransactions accurately and within a timely manner.
- Understands aspects of internal billing system as it pertains to policy coverage. Identifies and communicates transactions; evaluates and makes decisions regarding payment plans and alternative payment arrangements.
- Manges and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
- Utilizes online reference materials to provide confident accurate and efficient information.
- Develops and maintains product procedural and technical systems knowledge.
- Utilizes technical systems effectively and efficiently including desktop call center specific phone systems and internet.
- Accurately documents tasks and customer interactions as required in our CRM.
- Other duties as assigned.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Property & Casualty Insurance License.
- Can be obtained within 30 daysof hiring.
- Excellent customer service and verbal/written communication skills.
- Strong computer skills in PCs and Internet computing.
- Minimum 2year experience in a call center or customer service role.
- Ability to type at least 45 words per minute and accurately capture detailed information.
- Previous insurance experience preferred but not required.
- Flexible with work hours to meet Contact Center hours of operation and workload needs as manager schedules (including availability to work overtime as required).
- Excellentproblemsolvingskills required.
- Exhibits professional demeanor is accountable accurate customer friendly.
- Computer literate working knowledge of Microsoft programs including Outlook Excel and Wordand proprietarycompany systems.
- Able to sit or stand for frequent periods in the same location with some opportunity to move about.
- Strong organizational ability; must be able to handle multiple tasks simultaneously.
- Detail orientated.
- Proficient knowledge of MS Word and Excel required; general offices skills such as data processing filing emailing and faxing.
- Excellent language and communication skills (written and verbal).
- Must be able to work well with individuals at all levels in and out of the organization.
- Ability to appropriately manage confidential information is extremely important.
- Excellent problemsolving skills.
- Able to learn new processes and tools in a fastpaced environment.
- Overtime may be required in order to meet deadlines.
Salary and Benefits:
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
Health dental and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performancebased bonus based on position.
Compensation may vary depending on your location qualifications including jobrelated education training experience licensure and certification that could result at a level outside of these ranges. Certain roles are eligible for additional rewards including annual bonus and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
#LIAP4
#LIREMOTE
Required Experience:
Unclear Seniority
Employment Type
Full-Time
