FINRA Certified Service Representative Remote

Job Description:

DXC Technology (NYSE: DXC) empowers global companies to operate their missioncritical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. Many of the worlds largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack driving performance competitiveness and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.

At DXC we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing insurance analytics and engineering applications security cloud IT outsourcing and modern workplace solutions.

Our DXC Insurance Services support clients in optimizing and transforming operations reducing costs and building agile channels for growth. Leveraging our people technology and best practices we improve and automate complex business processes across middle and back officeswhile enhancing customer experience transformation

Registered Representative Analyst I FINRA Required

Essential Job Functions

Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel.

Research customer inquiries and responds to appropriate parties in a timely manner.

Perform account updates/Maintenance processes requests and updates account history with results of inquiry to include proper documentation.

Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed.

Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed.

Interfaces with team members management and customers in reference to customer service issues.

Supports escalation and resource calls and research and resolution work from frontline and backoffice admin teams as assigned.

Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned.

Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Continuous improvement activity

Assists supervisor/manager with the daytoday operations of the customer service area including training and/or mentoring less experienced staff.

Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned.

Basic Qualifications

High school diploma or G.E.D.

Two or more years of customer service or other telephone experienceExperience must include financial/investment/insurance or banking that required FINRA certification

Experience working with organizational functions and personnel

Experience working with fax machines computer software and telephone technology

Experience working with and skilled in the use of help desk software

FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2year FINRA window and in good standing)

Other Qualifications

Strong business and analytical problemsolving skills

Strong communication skills

Ability to work independently

Ability to follow oral and written directions

Lean /Six Sigma certification or experience preferred

Work Environment

Remote

May require shift work

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology is anEqual Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability protected veteran status race color religious creed national origin citizenship marital status sex sexual orientation/gender identity age or genetic information. DXCs commitment to diversity and inclusive selection practices includes ensuring qualified longterm unemployed job seekers receive equal consideration for employment. View postings below.

We participate in EVerify. In addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below select your state to view all applicable federal state and locality postings. Postings are available in English and in Spanish where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability a disabled veteran or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.