Case Manager

Hearts With A Mission has a great opportunity for a Case Manager in Lincoln County. Join our team and make a difference in our community!

POSITION SUMMARY

The Hearts With A Mission Case Manager (CM) works as part of an interdisciplinary service team with participating clients. This position will assess needs and support clients in developing an Individual Service Plan or Care Plan to accomplish their desired goals. Building positive supportive relationships with clients is central to the effectiveness of this position. The CM will incorporate the community at large when connecting children youth families and seniors. The CM plays a vital role in establishing and maintaining agency partnerships with schools businesses churches and other local service agencies. The CM performs assignments with supervision or independently requiring initiative and judgment in conduct of work. All work is performed in compliance with organizational guidelines and policies as well as all applicable laws.

SUPERVISION RECEIVED AND EXERCISED

The Case Manager (CM) reports directly to the Program Coordinator or Regional Director depending on program location. This position supervises volunteers assigned to the geographic area and may be assigned to coordinate activities with others on specific projects. This position has an introductory period of three 3 months.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The essential functions listed below are not intended to reflect all duties that may be assigned to this position. The organization may augment duties and/or essential functions at its discretion.

Volunteer Recruitment Vetting and Support:

• Promote Hearts For Seniors and Safe Families for Children programs through recruitment and publicity strategies and campaigns.
• Recruit volunteer companions mentors host homes and Circles of Support to ensure they are appropriately matched.
• Assist with interviews and vetting of volunteers.
• Assist in the supervision training and supporting of volunteers.
• Assist Program Coordinators to develop implement and monitor training programs for volunteers.
• Recognize volunteers by organizing and implementing celebration events.

Client Services:

• Receive referral calls and provide initial screening/assessment to determine eligibility.
• Consult with Program Coordinator or Regional Director about referrals and coordinate all aspects of service delivery.
• Provide Initial Intake Assessment ReAssessments meeting requirements for paperwork and timelines for completion.
• Involve all individuals connected with clients that will provide a Circle of Support which may include parents/guardians family members case workers pastors mentors host homes and other professional staff.
• Facilitate development of an Individual Service Plan or Care Plan with each client focusing on meaningful goals and measurable objectives/outcomes.
• Network with local community resource providers to create a referral base and resource network.

Community:

• Maintain regular and ongoing communication with all local schools when appropriate.
• Attend relevant community resource and information sharing groups.
• Develop expand and maintain relationships across multiple agencies to establish good working relationships internally and externally.
• Establish community partnerships for the purpose of providing internships job shadowing and volunteer opportunities for clients.

Information Management:

• Document all client interactions and group activities with appropriate progress notes.
• Develop and maintain systems to track data and outcomes across programs.
• Write and deliver reports as required and/or requested.

KNOWLEDGE

• Knowledge of general record keeping practices and procedures.
• Knowledge of Oregon DHS Mandatory Reporting.
• Knowledge and application of stress management and wellness practices.
• Knowledge of current and relevant cultural and human diversity.
• Knowledge of the organizations rules regulations procedures Mission Vision and Values.

SKILLS AND ABILITIES

• Demonstrate a high level of ethics integrity honesty and transparency while always upholding the Mission Vision and Values of the organization.
• Demonstrate a high level of professionalism ethics and morals.
• Clearly communicates and expresses ideas and displays good interpersonal communication skills; understands verbal and written instructions.
• Demonstrate proficiency using a PC tablet or other device(s) with Microsoft Office products.
• Demonstrate good moral character and integrity including honesty fairness respect for the rights of others and respect for local state and federal laws.
• Demonstrate qualities to work well with children adolescents families and seniors. Qualities include empathy sensitivity flexibility emotional maturity compassion and a good sense of humor.
• Ability to function as a role model while fostering an environment of inclusiveness and client empowerment.
• Ability to deal with frustration and conflict while demonstrating respect to persons with differing lifestyles and philosophies.
• Ability to apply initiative and judgment in performance of work assignments.
• Ability to exercise strict confidentiality.
• Ability to manage multiple programs or projects frequently and simultaneously.
• Ability to remain calm and in control in highstress intense situations.
• Ability to effectively present information and respond to questions from diverse groups which includes the ability to present in public meetings.
• Ability to work as part of a strong supportive team providing services and links to service agencies for atrisk clients.
• Ability to establish and maintain effective working relationships with all members of the organization stakeholders and the general public.
• Ability to pass a preemployment background check.
• Ability to maintain an acceptable driving record reliable transportation and proof of valid auto insurance.
• Demonstrate dependability reliability and accountability to include punctuality and attendance.

WORK ENVIRONMENT

Work is generally performed indoors in various office or meeting room environments. This position is not normally exposed to hazardous materials loud noises or extreme heat or cold. Occasional exposure to chemical solutions Airborne Pathogens and Bloodborne Pathogens (body fluids) may occur. This position may require occasional overtime evening weekend and/or holiday work. Work activities vary widely including attendance at meetings trainings and conferences; some overnight travel may be required. Local travel is required and requires the use of a personally owned vehicle mileage reimbursement is available. Employees may use their personal cell phones for workrelated purposes such as business calls emails and accessing workrelated applications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL AND MENTAL JOB REQUIREMENTS

To perform the job successfully an individual must be able to perform each of the essential job functions satisfactorily. This position involves periods of prolonged sitting and standing and use of computer equipment. This position requires the physical and mental capabilities to read information printed on paper and displayed on computer monitors; hear speak and communicate verbally using the English language; cognitive thinking and mathematical calculation capabilities; manual dexterity to manipulate papers files keyboard mouse and telephone. This position requires walking crouching bending stooping twisting turning balancing climbing steps/stairs regular limb extension pinching grasping moving lifting and carrying objects of 10 or more pounds frequently. Driving is required locally and long distance. Reasonable accommodations will be made to otherwise qualify individuals with disabilities and known limitations. This position must promote safe working practices; supports an environment of mental and physical wellbeing.

ADDITIONAL NOTES

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other jobrelated instructions and to perform any other jobrelated duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract implied or otherwise other than an at will relationship.

MINIMUM EXPERIENCE AND QUALIFICATIONS

1. Bachelors Degree in Education Social Work Psychology or a related field OR an equivalent combination of education and experience.

2. Minimum of two 2 years experience working with atrisk clients.

3. Valid Oregon drivers license at time of hire.

DESIRABLE EXPERIENCE AND QUALIFICATIONS

1. Masters Degree in Psychology Sociology Human Services or a related field.

2. Bilingual in English/Spanish

ABOUT OUR BENEFITS:

• Generous Paid Time Off
• Medical Insurance
• Company paid Dental & Vision Insurance for the employee (including affordable options for dependents & partners)
• Company paid Term Life and AD&D Insurance plus LongTerm Disability
• 401k with Employer Match
• Chaplain Care Team Confidential nocost support for employee and family

FLSA STATUS: Hourly NonExempt