Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a seasoned Service Advisor with a passion for customer service and automotive excellence C. Harper Auto Group is seeking a dedicated Service Advisor to join our growing team at our CDJR of Connellsville location. This is an outstanding opportunity for an experienced professional to thrive in a dynamic familyoriented environment that has been locally trusted for over 41 years.
Why Choose C. Harper Auto Group
At C. Harper we value our employees as much as our customers. We offer a supportive work environment opportunities for career advancement and a comprehensive benefits package designed to support your personal and professional growth.
Benefits Include:
- Competitive Pay Plans: We offer industryleading salaried pay plans and commission percentages rewarding you for meeting and exceeding service goals.
- Full Medical Dental and Vision Insurance: Includes a medical insurance plan option available at no cost to the employee.
- 401k Plan: Features an annual company contribution to help you secure your financial future.
- ProRated Paid Time Off: Available starting on your 91st day of employment ensuring worklife balance.
- ShortTerm Disability Insurance: Provided at no cost to the employee with additional buyup options through Aflac & American Fidelity.
- Life Insurance Coverage: Fully covered by the company with buyup options available through Aflac & American Fidelity.
- Career Growth Opportunities: As part of a respected familyowned business youll have ample opportunities for promotion and professional development.
Key Responsibilities:
As a Service Advisor at C. Harper CDJR of Connellsville you will be the bridge between our customers and our service department ensuring that each customer receives topnotch service from start to finish.
- Customer Interaction: Meet with customers to understand their vehicle service and repair needs providing expert advice and guidance.
- Customer Satisfaction: Build strong customer relationships by delivering exceptional service addressing their concerns and ensuring their satisfaction.
- Quality Control: Oversee the quality control process for each vehicle ensuring that repairs and services meet the highest standards of excellence.
- Communication: Maintain regular communication with customers providing updates on the progress of their vehicles service and addressing any questions they may have.
- Sales & Promotions: Maximize sales opportunities by promoting additional services and retail promotions contributing to increased profitability.
- Technician Oversight: Supervise technicians ensuring efficient time management accurate parts ordering and timely job completion.
- Standard Operating Procedures: Participate in the development and documentation of standard operating procedures to enhance service efficiency and consistency.
- Professional Image: Uphold the companys standards for ethical business practices professional image orderliness and customer service.
Qualifications:
To excel in this role you should possess the following qualifications:
- Educational Background: High school diploma or equivalent.
- Drivers License: A valid commercial drivers license with a clean driving record.
- Accredited Training: Completion of accredited training in service advisor skills customer satisfaction and quality control.
- Experience: Proven experience as an Automotive Service Advisor with a deep understanding of automotive service processes and customer service excellence.
- Communication Skills: Ability to read write and speak English fluently with strong communication skills.
- Technical Proficiency: Proficient in the use of computers and business machines with the ability to multitask and manage interruptions effectively.
- Customer Focus: A genuine passion for providing outstanding customer service and building longterm customer relationships.
- Attention to Detail: Strong organizational skills and attention to detail ensuring that all tasks are completed accurately and efficiently.
- ProblemSolving: Ability to think critically and solve problems in a fastpaced environment.
About C. Harper Auto Group
C. Harper Auto Group is a familyowned business with over 41 years of success representing top automotive brands including Chevy Buick GMC Cadillac Ford Chrysler Dodge Jeep Ram KIA and Honda. Our core values of honesty integrity loyalty and charity have been the foundation of our growth and success. At C. Harper we believe in treating our employees and customers like family creating a work environment where everyone feels valued and respected.
Equal Opportunity Employer
C. Harper Auto Group is an equal opportunity employer. We prohibit discrimination and harassment of any kind and are committed to providing a work environment free from discrimination based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
