Spanish Speaking Call Center Representative
Spanish Speaking Call Center Representative
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Job Description
Job Details
Spanish Speaking Inbound Call Center Representative
SpanishSpeaking Inbound Call Center Representative
Fully Remote $20$22/hour FullTime
Are you an experienced call center professional who excels in highvolume environments delivers exceptional customer service and speaks fluent Spanish If so we want YOU on our team!
Watch a video presentation from our hiring manager Yessica Felix to get a better understanding of what were looking for:1/careers
Key Details:
- Schedule:MonFri 7AM 3:30PM or 8:40AM5:10PM PST
- Location:USbased must work Pacific hours
- Equipment:Provide your own 2 monitors ethernet cable); webcam & headset provided
- Requirements:Fluent in English & Spanish 2 years of call center experience
What Youll Do:
- Handle 71 calls/day ensuring topnotch customer experiences
- Respond to emails process payments and provide accurate account updates
- Meet KPIs: 95 call answer rate 7 hours/day available 5.5 min avg call time
- Collaborate with the team via Genesys and maintain accurate records
What Were Looking For:
- Proven call center success 100 calls/day)
- Strong communication problemsolving and customer focus
- Techsavvy and adaptable to new tools
- Teamoriented with a passion for helping others
Why Join Us
Take the next step in your career and make a difference for our valued customers. Apply today and let your skills shine!
Qualifications
What Were Looking For:
- Experience Matters: A minimum of 2 years of experience as a call center representative with a demonstrated history of excellence. We handle about 100 calls a day!
- Customer Focus: A genuine passion for helping customers and a dedication to delivering outstanding service
- Communication Skills: Excellent verbal and written communication skills (we communicate via email as well as voice) with a knack for active listening. Prior formal education on best call center practices is preferred.
- Problem Solving: Proven ability to handle challenging situations with grace and find creative solutions.
- Tech Savy: Familiarity with call center software and a willingness to adapt to a new technology
- Team Player: A collaborative attitude with a desire to contribute to the overall success of the team
Required Experience:
Unclear Seniority
Employment Type
Unclear
