Communications Agent
Communications Agent
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Job Description
- Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Attend to other duties as requested by Management and Supervisors.
- Assist GSAs with guest checkins and checkouts ensuring smooth and efficient processes.
- Manage incoming calls during peak times allowing GSAs to focus on inperson guest interactions.
Qualifications :
- Previous 12 years of experience working in a similar role or hotel outlets is preferred.
- Excellent communication skills.
- Strong computer or system skills preferably in Opera Cloud.
Additional Information :
WHAT IS IN IT FOR YOU:
- ALL Heartist Program Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
- Family & Friends Discounts Share the benefits of your career with your loved ones offering them discounts on accommodation services and events.
- Accor Live Limitless (ALL) Loyalty Program Earn status and reward points with every stay unlocking more benefits and experiences.
- Learn Your Way Access leading training platforms like Accor Academy and Typsy to advance your career and skills.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Discover the life that awaits you at Accor visit what you love care for the world and dare to challenge the status quo! #BELIMITLESS
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
