Director Tacoma Eastside Training Center

The Director will be responsible for overseeing daily operations managing staff engaging with students and the community and ensuring that all training programs run smoothly and effectively. This role is pivotal in fostering a welcoming environment supporting community member success and building strong relationships with local businesses and community organizations. The position will report to CPTCs Vice President for Instruction and will coordinate closely with college deans the Director of Operations Student Success staff and key community organizations engaged in this partnership.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect. We seek to create an environment of innovation and excellence that focuses on student success lifelong learning and social responsibility

Duty: Operational Management
Tasks include:

• Oversee daytoday operations of the Eastside Training Center including scheduling staff for and partners for greeting and facilitation coordinating room reservations and managing other staffing responsibilities.
• Manage site improvement and development projects for program and services expansion
• Maintain Training Center hours including opening and closing posting notices and providing flexibility for partner hours and staffing.
• Implement and maintain effective administrative processes and procedures.
• Prepare and present operations reports to senior management and partner organizations.

• Provide functional leadership and supervision to Training Center frontline staff in customer engagement and service delivery.
• Train and orient all Training Center staff on essential functions shared partner resources workspaces policies expectations and practices for topquality customer service. Assist in coordinating allstaff meetings.
• Support and coordinate staff and supervisors including college faculty staff administration and partner organizations to ensure effective processes and quality service delivery to the community.
• Engage with team members to provide daytoday feedback regarding customer engagement.
• Create and maintain staffing schedules to ensure adequate coverage for all center activities and programs.

• Provide a welcoming and supportive environment for current and prospective students.
• Educate and inform community members about training opportunities programs services and partner connections and resources.
• Assist community members and students with inquiries registration and accessing resources or support services.
• Support the development and implementation of orientation programs and student support initiatives.
• Handle studentspecific case management and emergent situations using existing college resources or by coordinating partner resources.

• Create and maintain an uptodate list of Training Center partners and service providers including service offerings and referral processes.
• Foster positive relationships with local businesses community organizations and the college community.
• Educate Training Center partners and stakeholders about all of the services provided by the Center and the College including partners services.
• Schedule plan and coordinate meetings with Training Center partners and facilitate new partner introductions to enhance services.
• Represent all partners equally and promote the vision mission and goals of the College Center and Partners.
• Form expand and coordinate committees to address Training Center needs and participate in regular college committees.
• Represent the Training Center through presentations to the community and partners about services and opportunities.
• Ensure Training Center policies are current reviewed annually and comply with federal state and local regulations.

• Maintain and provide training and technical assistance in developing implementing and overseeing the Training Centers standards procedures and protocols to ensure an exceptional customer experience for customers and partners.

• Ensure the Training Center facilities and partner affiliate resources are welcoming and accessible using strong customercentric abilities.
• Monitor student enrollments and other program effectiveness measures and participate in recommending strategy adjustments based on feedback and outcomes.

• Monitor and manage the Training Centers budget.
• Forecast and monitor resource needs for center operations.
• Identify costsaving opportunities and implement efficient practices to optimize resources.

• Ensure technology is functional and current and that equipment is maintained inventoried and secured.
• Serve as an intermediary point of contact for partner facilities and shared assets.
• Facilitate resolution of janitorial technology parking building security and safety matters related to universal access and resources.

• A minimum of 5 years of experience in a managerial position preferably in a technical field or training environment.
• Excellent organizational and leadership skills.
• Strong communication and interpersonal abilities.
• Proven ability to manage budgets and resources effectively.

• Demonstrated commitment to community service and development.
• Ability to create and maintain relationships with community partners and stakeholders.
• Experience with curriculum development and educational program management.
• Bilingual preferred.
• A bachelors degree in a related field
• Experience with community and regional employers is highly valued

• Familiarity with skills training and technical education programs is an advantage.

Application Instructions

• Complete application
• Attach your CTC certifications and/or industryrecognized credentials
• Upload a resume and cover letter describing your skills and experience
• Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents dont hesitate to contactNeoGovTechnical Support atMonFri 6:00 AM to 6:00 PM Pacific Time

Supplemental Information

At this time Clover Park Technical College is not sponsoring H1B Visas.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup Steilacoom Nisqually and Squaxin Island tribes and bands and we honor and thank the traditional caretakers of this land.We value the tribes in our community and the impact that they continue to make on our college to this day.For more information about CPTCs commitment to indigenous tribes please visit Work at Clover Park Technical College

At Clover Park Technical College we are proud to be part of Washington States Community and Technical College system supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals families and communities by providing accessible highquality education and training.

Working here means being part of a team that empowers students to develop their skills and talents preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed.As an employeeyoullhave opportunities toparticipatein college events clubs and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience ensuring that both students and staff continue to grow and thrive.

Our History

Clover Park Technical College is located in Lakewood Washington. Our college has a rich history of professional and technical education dating back to the 1940s when Clover Park School Districtestablisheda War Production program training civilians as auto mechanicsaircraftservice mechanics shipfittersweldersand blueprint readers. Now CPTC offers more than forty programs in Aerospace Advanced Manufacturing Health Sciences Human Services Business Hospitality Science Technology Engineering Transportation and Trades.CPTC has two campuses: Our main campus is located in Lakewood WA and our South Hill Campus is located in Puyallup WA.Learn more about Clover Park Technical College by visitingAboutCPTC.Jeanne Clery StatementNotice of Availability of Annual Security Report:

Jeanne Clery Statement

• Title IX Coordinator: James Neblett: Associate Vice President for Human Resources & Culture 2
• Section 504/Disability Coordinator: Sarah Addington Manager of Student Disability Services