About our client:
With an impressive track record dating back over 80 years our client manages a diverse portfolio of residential industrial and commercial properties. Founded on the principles of trust quality and value you will be joining a company known for their professionalism and expertise surrounding the dynamic property industry.
What you will be doing:
- Act as the company s ambassador in the market be professional responsible kind and responsive to all stakeholders
- Responsible for maintaining and enhancing the current existing and long standing stake holder relationships with particular focus tenant relationships and retention
- Oversee the daytoday management of a portfolio of commercial properties.
- Swift response and exceptional customer service to tenant concerns addressing their concerns and ensuring they remain happy
- Conduct regular site visits to properties to assess conditions ensuring buildings are optimally maintained managing vendors and staff where necessary
- Ensuring the CRM software is updated with respect to all property management administration
- Risk management and reporting to exco with respect to existing lease agreement expiring renewal rate increases etc
- Assist when required for budgeting financial reporting and rent collection processes.
- Provide exceptional customer service ensuring high retention rates as well as onboarding new tenants as needed (this is not a sales role)
- Collect and manage FICA (Financial Intelligence Centre Act) documents as required.
What our client is looking for:
- Proven experience in commercial property management.
- Previous experience using property software (ideally MRI) is required
- Strong administrative and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to build and maintain relationships with tenants and stakeholders.
- Proactive and solutionoriented mindset.
- Strong problemsolving abilities.
- Customercentric attitude.
- Knowledge of FICA regulations and document collection processes.
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