Transport Refrigeration Service Manager

Service Manager Transport Refrigeration

Oak Creek Wisconsin United States

Company Overview:

Transport Refrigeration Inc. continues to grow and is your local Thermo King Dealer in Oak Creek WI! The Transport Refrigeration companies are dedicated to the sales and service of transport temperature control equipment. We are a locally owned business established in 1964 and are rapidly growing. As a factoryauthorized dealer for Thermo King Corporation Espar Heating Systems and Red Dot Corporation we provide highquality valueoriented products and services to the trucking transit and offhighway are looking for an experiencedService Manager of Transport Refrigeration Repairto lead our team in Oak Creek WI!

Job Summary:

The ServiceManager of Commercial Truck Repair (aka Operations Manager)is a vital member of our management team and is responsible for the efficient and successful oversight of our service and partsdepartments. This role focuses on overall productivity quality control and the safety of our associates acting as a company representative to both internal and external customers.

We Offer:

• Medical (multiple plans to choose from)Dental andVision
• Employer Health Savings Account HSA available with BiWeekly Contributions
• EmployerPaid Basic Life and LongTerm Disability Insurance
• 401(k) Match after one year
• PTO starting on day one
• Monday Friday schedule 7:00 AM 5:00 PM (Must be flexible to accommodate business needs)

Job Responsibilities:

• Dynamic leader dedicated to helping associates reach their full potential
• Monitor and manage key performance indicators (KPIs)
• Oversee daily operations of the Service and Parts departments while facilitating growth
• Engage in companywide continuous improvement initiatives
• Foster strong relationships with local customers
• Interviewing hiring and training new and existing associates
• Maintains technician training requirements for the location
• Performs the onboarding of new associates which includes Hazardous Material training.
• Manages the Safety program which includes: SDS Sheets performing safety inspections and ensuring safety rules are being followed
• Conducting performance appraisals addressing performance issuesand implementing corrective action plans
• Motivatesand rewardsassociates for a job well done
• Oversees the maintenance of grounds buildings and equipment
• Lead weekly staff meetings and location shop meetings
• Authorizes and tracks associate vacation schedules arranges the On Call schedules and approves time cards
• Coordinates and processes internal warranties andmaintenance request forms submitted by associates
• Ensuresall company vehicles receive routine and proper maintenance with annual DOT inspections conducted. Vehicles are kept clean.
• Crosstrains in other positions to be a backup if needed i.e. Service Writer
• Receives payment from C.O.D. customers
• Participates in sales calls with the sales department when it can enhance business growth or strengthen customer relationships

Job Qualifications:

• Must pass a preemployment drug screen and background check
• Valid unrestricted drivers license
• Completion of high school education relevant vocational training or a comparable combination of education and experience
• Prior experience managing Service and/or Parts departments at Truck Trailer Heavy Equipment or Ag Equipment Dealership
• Experience with Microsoft Office 365 programs: Outlook Excel Word Teams OneNote
• Ability to quickly learn and use companyspecific software
• Strong focus on safety. OSHA 10 OSHA 30 or OSHA 511 Course Certificates preferred
• Proficient in basic math skills including addition subtraction multiplication division and calculating percentages and fractions
• Strong verbal communication skills for oneonone interactions and phone conversations
• Capable of writing clear and informative performance reviews reports and other business communications
• Shows consideration and respect toward internal and external customers.
• Highly motivated to ensure tasks are completed effectively.
• Collaborative team player willing to work with others.
• Excellent communication skills
• Exhibit strong leadership skills; experience successfully supervising and directing teams
• Excellent organization and time management skills
• Demonstrates a strong sense of urgency
• Maintains a professional appearance and demeanor at all times.
• Available to work extra hours as needed
• Willing to travel for training meetings projects and trade shows

Ready to start your career with Transport Refrigeration Inc. Apply today and join our dedicated team!

How to Apply:

Interested candidates can send their resume to Renee: apply on ourwebsite

Interested in learning more

Watch our company video: Note:All candidates are hired internallyno recruiting agencies please.

Transport Refrigeration is an Equal Opportunity Employer