Application Support Analyst
Application Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Ingram Barge Company is looking to hire an Application Support Analyst in Paducah KY. This role provides vital support for the organization by ensuring the computer application systems are meeting the needs of the organization. Customer service plays an important part of success in this role. This role also serves as senior level applications support and serves as the subject matter expert for any applications assigned. They will work closely with customers third party vendors and crossfunctional team members to support critical business applications to ensure business continuity and a productive user experience. The goal will be to offload support and troubleshooting from System Engineers and Application Development teams.
Responsibilities:
- Resolving application related support incidents escalated from the Tier 2 support groups.
- Triage support requests and usher incidents to timely resolution.
- Assisting with and resolve system outages alerts notifications.
- Be a resource for the development teams on custom apps and the owner of thirdparty applications.
- Liaison between customer and Application / Development team on technical issues.
- Assisting with communication during application outages and document resolutions/root causes.
- Identifying frequent application issues and trends and work with the appropriate team to resolve.
- Assisting with formal handoff/ production transition of new applications to include support for run book documentation.
- Collaborating with users to solicit feedback and feature requests and ultimately assist the Business Relationship Manager with the intake process for related applications.
- Mentoring and developing Tier 1 and Tier 2 associates
- Identifying areas where training will be needed to assist supporting the application on a 24x7 basis and bolster resolution rates in the other support tiers.
Qualifications :
Knowledge and Skills:
- Ability to work well with others
- Collaboration in a team environment
- Advanced knowledge of Microsoft Office Suite
- Solid network server and identity (AD / LDS) knowledge
- Knowledge of Microsoft SharePoint
- Understand SQL
- Scripting with PowerShell or other programming languages
- Adept with service management software
- Knowledge of change control processes
- Interpersonal skills
- Understanding of cloud technologies such as Microsoft Azure
- Solid knowledge of Microsoft Active Directory
Additional Information :
All your information will be kept confidential according to EEO guidelines.
- A competitive compensation package
- Comprehensive benefits including Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.
- Generous paid time off benefits
- 401K match upon first day of hire
- Life and AD&D Employee Assistant programs Group Legal & more
- Associate growth and development encouraged through internal training and tuition reimbursement program
- Casual Dress Code
- Hybrid work schedule
If you are requesting reasonable accommodation or disability assistance in submitting your application you may email us at
Ingram Marine Group and its affiliates (Company) is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information.
EEO/AA Employer/Vet/Disabled
We participate in EVerify
No
Employment Type :
Fulltime
Employment Type
Full-time
