Field IT Support Specialist
Field IT Support Specialist
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Job Description
DCM is looking for a motivated and reliable Field IT Support Specialist to join our technical team. In this hybrid clientfacing role you ll be responsible for providing onsite IT support system troubleshooting and remote technical assistance to various clients across the UK.
This position offers flexibility and is suitable for parttime workers with fulltime opportunities available after meeting performance goals and completing the probation period.
This is a direct recruitment no agencies involved no fees and applications submitted only via our official career portal will be considered. Apply at: Important Notes: Direct hire only no recruitment agencies and no application fees. Only applications submitted via our career portal will be reviewed. All candidates must be eligible to work in the UK and willing to undergo verification checks. Candidates must be flexible for oncall duties (rotational basis). Interviews include: Microsoft Teams video interview Inperson skills test Background/reference checks Deliver onsite and remote technical support for Windows macOS and mobile systems. Install configure and maintain desktop hardware networking equipment and peripheral devices. Troubleshoot hardware software and connectivity issues effectively. Handle site setup relocations and IT infrastructure for new/existing clients. Manage Active Directory accounts permissions and user groups. Maintain and document service tickets logs and customer reports. Implement IT and security best practices at client sites. Collaborate with Level 2 and 3 support for escalations. Provide excellent customer service and technical consultation. Support regular maintenance tasks patching and updates.
Requirements
Mandatory:
Minimum 2 years of relevant IT support experience (including hybrid or field work).
At least one IT certification (e.g. CompTIA A Network Microsoft Fundamentals).
Strong skills in Windows OS Microsoft 365 and basic networking.
Must have permission to work in the UK and be ready for righttowork verification.
Must have resided in the UK for a minimum of 3 years.
Must be prepared to undergo a background and security check.
Able to travel locally for client visits.
Also Open To:
Recent graduates and university students who are legally permitted to work up to 20 hours per week (this will be verified during onboarding).
Preferred:
UK Driving Licence (advantageous but not mandatory).
Familiarity with ticketing systems (e.g. Freshdesk Zendesk) AD or remote desktop tools.
Understanding of cybersecurity basics and endpoint protection.
Benefits
We offer a strong benefits package aligned with UK employment standards:
Competitive pay (based on experience and hours).
28 days paid holiday (prorata for parttime roles).
Flexible hybrid work model (mix of field visits and remote support).
Company laptop and tools provided.
Mileage and local travel cost reimbursement.
Autoenrolment workplace pension scheme.
Opportunities for training and IT certifications.
Performance bonus scheme (after probation).
Career progression pathways.
Inclusive and collaborative work culture.
Deliver on-site and remote technical support for Windows, macOS, and mobile systems. Install, configure, and maintain desktop hardware, networking equipment, and peripheral devices. Troubleshoot hardware, software, and connectivity issues effectively. Handle site setup, relocations, and IT infrastructure for new/existing clients. Manage Active Directory accounts, permissions, and user groups. Maintain and document service tickets, logs, and customer reports. Implement IT and security best practices at client sites. Collaborate with Level 2 and 3 support for escalations. Provide excellent customer service and technical consultation. Support regular maintenance tasks, patching, and updates.
Education
Minimum 2 years of relevant IT support experience (including hybrid or field work). At least one IT certification (e.g. CompTIA A+, Network+, Microsoft Fundamentals). Strong skills in Windows OS, Microsoft 365, and basic networking. Must have permission to work in the UK and be ready for right-to-work verification. Must have resided in the UK for a minimum of 3 years. Must be prepared to undergo a background and security check. Able to travel locally for client visits.
Employment Type
Full Time
