Seasonal Royal Service Agent Full Time April - October
Seasonal Royal Service Agent Full Time April - October
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Job Description
Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
What you will be doing:
Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Provide professional friendly and engaging service at all times.
- Handle all external and internal calls either by redirecting or assisting the caller.
- Take ownership of the callers request and ensure timely followup in accordance with hotel standards.
- Respond promptly and professionally to all Room Reservation Rate Offering and Hotel Information inquiries via telephone and email.
- Accurately record reservation details in the Property Management System (Property Manager).
- Monitor and manage the Royal Service platform and respond to guest Kipsu text messages.
- Maintain a solid working knowledge of all hotel departments particularly Housekeeping Front Office and Engineering.
- Serve as a liaison for guests providing information on all hotel services.
- Handle and distribute faxes voice messages and written messages for internal and external guests.
- Be fully familiar with the hotels emergency procedures.
- Adhere to department policies procedures and service standards.
- Comply with all safety policies.
- Other duties as assigned.
Qualifications :
- Minimum one year of recent experience (within the last five years) in a switchboard/front office role at a hotel of similar size and service standards.
- Impeccable grooming and presentation.
- Fluency in both verbal and written English.
- Strong interpersonal and communication skills.
- Excellent telephone etiquette and voice.
- Strong typing clerical and organizational skills with attention to detail.
- Computer literate in Microsoft Window applications; previous experience with Opera Cloud Micros Open Table and Kipsu text messaging system is an asset.
- Strong knowledge of Vancouver is a plus.
- Ability to manage multiple priorities and work well under pressure.
- Willingness to work flexible shifts including nights and weekends.
- Passion for guest service with prior customer service experience preferred.
Additional Information :
Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
