Head -OperationsPL Administration Park Head-Chennai
Head -OperationsPL Administration Park Head-Chennai
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Job Description
Job Title: Head Operations & Administration (Park Head)
Location: Chennai
Position Summary:
The Head of Operations & Administration is responsible for the comprehensive management of the park ensuring a safe enjoyable and exceptional experience for both guests and associates. This role requires a strategic and handson approach to overseeing park operations driving revenue ensuring health and safety and leading a dedicated team.
Key Responsibilities:
Commercial Management 50:
- Set and manage budgetary and cost control strategies.
- Monitor and analyze financial performance to enhance revenue streams and control costs improving the overall P&L of the park.
- Develop and implement sales and marketing strategies to attract and retain customers.
- Identify and pursue new business opportunities aligned with strategic goals.
- Implement continuous improvement strategies focused on guest satisfaction and employee engagement.
Talent and Team Development 25:
- Lead and develop staff teams through performance management training and professional development.
- Foster a culture of safety fun and growth within the organization.
- Manage HR activities including recruitment training and employee relations.
- Ensure compliance with people processes by establishing team norms clarifying roles and aligning with branch heads goals.
- Implement performance management systems set timely goals and create a culture of appreciation and recognition.
- Inspire and motivate teams with a forwardthinking and ambitious outlook.
Guest Experience and Strategic Vision 25:
- Develop strategies to improve customer satisfaction (NPS) and enhance the park experience.
- Introduce new events and experiences for park visitors to keep offerings fresh and engaging.
- Monitor key performance indicators to ensure operational efficiency and high standards of service.
- Keep abreast of competition and industry trends to maintain a competitive edge.
- Ensure efficient park operations maintaining high standards for staff performance and equipment functionality.
- Oversee compliance with health and safety regulations.
Ideal Candidate:
- Strong commercial acumen leadership skills and a customercentric approach with experience managing a P&L of 50 Cr.
- Proficiency in Tamil (mandatorywritten and spoken) and knowledge of local authorities (mandatory).
- Proven experience in sales and marketing with a track record of improving guest experience metrics.
- Ability to build and maintain relationships with local government authorities and external partners.
- Experience liaising with contractors and vendors to ensure highquality service delivery while adhering to safety IMS statutory and legal norms.
Employment Type
Full Time
