Barista

Techspace is a member centric company that designs creates & operates working environments for growing technology companies. Now more than ever the workplace is undergoing rapid change & transformation: we aim to be at the cutting edge of workplace design providing flexible & collaborative environments that enable technology businesses to thrive. Most importantly Techspace at its heart is a people business: the relationships we form with our members makes our community value proposition come to life.

Key Tasks

As a Community Barista you will have cross functional responsibilities in order to offer multifaceted support for our members and our buildings while managing the purpose built cafe space in our building. These are detailed below.

Barista Hub

• Be the face of your building The barista station and cafe area is a hub of the buildings community. You are responsible for managing the Cafe Area during key business hours ensuring this area is well organised and being ever present for anyone coming into the building to provide support and an exceptional hospitality experience.

• Cafe Management Preparing and selling coffee to our members showcasing a high level of knowledge about our products and highlighting the differences between items and educating customers about brewing methods.

• Hygiene Champion Adhering to all food safety regulations and quality controls and maintaining High levels of hygiene at the barista station and in the cafe area.

• Inventory Ensure that your building and cafe is well stocked for smooth operation including tracking auditing and organising cafe supplies. Reviewing stocks of keyconsumables and ordering where necessary.

Community Barista

• The Centre of the Community Make learning the names and roles of our members your business so you are best placed to create meaningful and mutually beneficial connections between members and the wider Techspace community so they can accelerate their businesses.

• Know your building and area This means being able to answer any questions from members and guests related to the building and local area including wayfinding policiesand procedures community etiquette local restaurants food delivery services catering options team outing venues post office shipping center supply store etc.

• Bespoke Experience Deliver a 5* bespoke service to each of our members by having a genuine interest in them and their businesses. Through learning about their likes and pain points you should use this feedback to notice patterns and aim to tailor the Techspace experience to best serve their needs.

• Consistent Auditing Carry out daily audits of the cafe area and building in general to ensure we are always delivering a 5* building experience that always serves our members needs and growth stories. Proactively seek out and escalate any recurring issues.

You are also a vital part of the Community team creating a superb Service Delivery and Community Experience for our members. Though your main focus will be on the Cafe area you are also expected to assist in the running of the wider building where required and directed by your manager.

These responsibilities will include:

• Event Support Facilitate the hosting of beneficial and diverse community event programming.

• Product Knowledge Have a working understanding of most Techspace products and services and how they would be beneficial to our members. Be able to deliver a strong Tech elevator pitch and deliver consultative recommendations to our members.

• Mail Handling This means ensuring the smooth processing sorting and organising of all incoming mail and deliveries. Also leading investigations and resolving lost packages andescalating where necessary.

• Assist with moveins and moveouts prepare and distribute welcome materials ensure keycards and keys are ready to create a great first impression for our New Members.

• 5* Service Delivery Bring a critical mindset to looking at our service delivery so we can continually improve our offering and deliver a service that accelerates our membersgrowth.

• Understand & navigate Building Systems/Platforms with purpose.

• Support & Service Recovery Assist the building team in the responses to members support requests and ensure they are able to get back to focussing on their businesses. Look to always improve your knowledge of our technology operations and product to improve your ability to troubleshoot problems.

• Safety & Security Understand the Emergency Action Plans for your location. Ensure the safety of yourself your team and your members and respond calmly and swiftly to any emergency (fire medical security) and respond to directions from your manager in emergency situations.

Key Measurables/Desired Results

• Member Satisfaction measured through NPS qualitative feedback and member renewals

• Impact on Key Building Metrics (Churn Revenue Sales)

• Cafe P&L

Values

Here are the values we care most about. Not only are they behaviours that best represent our team culture but this also extends to new members and partners we intend to work alongside. If these values describe you or your company get in touch. Wed love to hear from you.

We are Open We create environments that support openness and honesty. We listen to each other challenge support and always assume positive intent.

We Care We care deeply about our fellow Techspacers about serving our members and about our impact on the world.

We Move with Thoughtful Pace We have a bias for action and being decisive. We trust each other to take risks and we learn from our mistakes.

We Strive to Improve We are ambitious stretching ourselves to innovate and always do better.

We Seek Balance We choose fun and fairness and support each other to find our balance.

Were looking forward to receiving your application. Should you have any questions in advance please contact

You can find our privacy policy here: are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment hiring promotion or daytoday business activities for reasons of race gender religion sexual orientation education family background gender national origin age marital status medical condition disability or any other legally protected status.