Manager Customer Account and Consent Services
Manager Customer Account and Consent Services
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Salary Not Disclosed
1 Vacancy
Job Description
Do you believe data tells the real story We do! Redefining mobility requires quality data metrics and analytics as well as insightful interpreters and analysts. Thats whereGlobal Data Insight & Analyticsmakes an impact. We advise leadership on business conditions customer needs and the competitive landscape. With our support key decision makers can act in meaningful positive ways. Join us and use your data expertise and analytical skills to drive evidencebased timely decision making.
In this position...
The Manager of Customer Account and Consent will lead a team and engage with business partners across Ford to manage and enhance a suite of data products that support customer digital interactions Ford in 80 markets around the world.
Responsibilities
The Managers responsibilities will include:
- Leading GDIAs strategy and crossfunctional of customer digital account and consent products
- Ensuring that data products/services deliver required service levels with respect to customer experience regulatory compliance and cost
- Leading efforts to translate new business requirements into data products/services
- Identifying attracting managing and developing technical talent
Qualifications
Youll have...
- Bachelors degree in Computer Science Computer Engineering Data Analytics or related field or equivalent work experience
- 5 years of experience leading teams of Data / Application Engineers (or similar) using cloudbased technology solutions
- Demonstrated the ability to simplify complex issues to develop a compelling point of view and persuasively make a data driven case for change that leads to action
- A track record of being a highlyorganized selfstarter with the ability to influence crossfunctional teams
- Demonstrated experience creating and applying performance metrics (KPIs) used to drive business objectives
- Experience effectively identifying attracting managing and developing technical talent
Even better you may have...
- Masters Degree or Doctoratein Computer Science Computer Engineering Data Analytics or related fields / related experience
- Experience developing and deploying solutions based on Google Cloud Platform (GCP)
- Ability to communicate points of view to senior leaders with detail and focus appropriate to a variety of audiences and stakeholders
- Ability to lead plan develop and implement projects / programs that generate value for our Customers and Ford
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
For a detailed look at our benefits click here:
position is in the LL5 salary range
Relocation assistance is avaialble for this position.
Visa sponsorship is NOT available for this position.
*This is a hybrid role based in Dearborn MI you will be expected to commute onsite up to 3 times a week*
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call.
#LIHybrid
#LIDS2
Required Experience:
Manager
Employment Type
Full-Time
