Performance Manager II
Performance Manager II
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Job Description
About the Role:
Grade Level (for internal use):
09Market Scan is a team within the Mobility division at S&P Global.
The Tier Two Performance Manager will report to the Director of Performance Management.
As a Market Scan Tier Two Performance Manager you will be accountable for dealer preservation on all Market Scan products and working with sales to renew existing users. All Tier Two Performance Managers must have a strong focus on customer satisfaction and a deep understanding of the automotive industry. Managing 125 accounts organization and multitasking is a must. Great communication skills necessary as conversations will be had via phone and online webinars.
Responsibilities and Duties
- Managing all assigned accounts while working remotely or at Camarillo Corporate office.
- Create longlasting working relationship with each assigned dealership. Make sure all users are trained and utilizing products to best understand functionality.
- Utilize provided resources to keep updated notes and records of each customers growth and areas of potential growth opportunities.
- Engage with up to 140 accounts on a monthly basis. Discussing best practices for product usage implementation within the individual dealership
- Overseeing dealership usage metrics and trends to determine a potential atrisk account. Proactively engage with this account to avoid potential cancellation of services.
- Maintain a good relationship with other departments of Market Scan Information Systems.
- Collaborate with other Performance Managers on best dealer practices for all Market Scan Information Systems Clients.
- Proficient in training oneonone with our dealer accounts.
- Travel and do onsite dealer visits Corporate/ OEM training and also NADA Academy training when necessary.
- Expected to train and coach new and existing Performance Managers.
- Manager of Performance Management may be invited to NADA or other conventions to speak train coach and teach both our dealer partners as well as MSIS staff.
Qualifications:
- High School Diploma / GED
- 5 Years in the automotive retail sector. Desking managers Finance Manager Sales professional or Sales Manager roles.
- Demonstrated understanding of inner workings of dealership process. Including sales process financing methods (rebates & incentives) and desking procedures.
- Ability to travel locally to Dealers and occasional longer distance travel
Essential Skills:
- Effective timely communicator. Responding to client and leadership requests in a timely fashion.
- Motivated gogetter selfconfident personality. Ability to be persistent in working to maintain the best relationships with Market Scans client base.
- A solutions driven mindset and ability to respectfully challenge dealers in their way of thinking when it comes to product utilization and in the case of a potential dealer cancellation.
- Capacity to multitask in a potential high demand environment.
- Selforganizational and an attention to details is a must.
About MarketScan S&P Global Mobility
About S&P Global Mobility
At S&P Global Mobility we provide invaluable insights derived from unmatched automotive data enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses reach the right consumers and shape the future of mobility. We open the door to automotive innovation revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits/benefitsummaries
Inclusive Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) SLSGRP202.1 Middle Professional Tier I (EEO Job Group)
Required Experience:
Manager
Employment Type
Remote
Company Industry
Key Skills
- Arabic Speaking
- Access Control System
- B2C
- Account Management
- Legal Operations
- Broadcast
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