Sr User Experience Researcher
Sr User Experience Researcher
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$ 99600 - 179700
1 Vacancy
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewTMobile is changing the way people buy and use wireless by offering customerfocused and simplified experiences. We are a customerobsessed company. We are a datadriven mobile technology business. We are embracing new technologies such as artificial intelligence and machine learningfor our customers and our work. At TMobile we pride ourselves on being industry disruptors obsessed with delighting our customers and solving their pain points.
Our work is as exciting as it is rewarding so consider the career opportunity below as an invitation to grow with us and make big things happen with us.
The Senior User Experience Researcher will be responsible for leading all aspects of primary research for products and services; this includes scoping design analysis and reporting of results. The Senior User Experience Researcher will employ a wide variety of research methods including moderated and unmoderated usability studies heuristic evaluations online surveys card sorts tree tests and more.
This critical role will report to the Senior Manager of User Experience Research and drive of the following areas: study design screener & discussion guide design recruiting data processing and analysis as well as leading presentations. The Senior User Experience Researcher will have a strong understanding of user interface design principles and proven real world experience conducting research as part of the product development lifecycle. They must be proficient in a wide range of methodologies. They will identify research program opportunities and align with design and business partners. The successful candidate should be comfortable working in a fastpaced environment with changing priorities and have a demonstrated ability to work collaboratively with peers and stakeholders in research .
Responsibilities
Lead design of studies of products and services with representative users.
Lead analysis of quantitative and qualitative data and presentation of findings in a meaningful and easy to understand manner.
Lead collaboration with designers product managers and developers for optimal and timely resolution of usability findings and recommendations.
Lead heuristic expert evaluations and cognitive walkthroughs of new products and services at all stages from concept to prototype to product.
Perform iterative device evaluation and UI issue tracking across digital services such as websites and mobile apps.
Create and manage longterm research plans impacting products or services early in the product development lifecycle.
Tailor research methods to suit their needs.
Teach and instruct other researchers.
Manage internal resources and external vendors to successfully bring projects to completion.
Qualifications
Degree in research psychology humancomputer interaction human factors or related work experience
47 years of experience successfully leading and conducting research
Expert knowledge of user research and usercentered design principles
Willingness to roll up the sleeves and lead by example when required
Outstanding interpersonal communication presentation and storytelling skills
Excellent collaborator
Demonstrates a high level of executive accountability initiative flexibility and the ability to prioritize resource workload to efficiently deliver results.
Comfortable working in an ambiguous environment
Exceptional portfolio of work spanning multiple research projects
At least 18 years of ageLegally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $99600 $179700Corporate Bonus Target: 15
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Senior IC
Employment Type
Full-Time
