Donor Family Advocate
Donor Family Advocate
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Job Description
Current Employees:
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$5000 Sign On Bonus
CORE JOB FUNCTIONS
Immediately responds in person to referral notifications rapid onsite identification and clinical/social evaluation of potential donors and participates in the discussion of authorization by donor designation (when applicable) or request for authorization for donation from legal next of kin in all Donor Service Area Hospitals within the confines of: Dade Monroe Broward Collier Palm Beach St. Lucie counties and the Commonwealth of the Bahamas. (Over 90 hospitals).
Works in strong collaboration with hospital staff LAORA Resource Triage Coordinator (TC) AdministratoronCall (AOC) and clinical staff to evaluate and determine the best time to discuss the opportunity for donation with potential donor families.
Responsible for educating potential donor nextofkin (NOK) about donation options the status of donor designation or requesting authorization for donation from legal NOK.
Conducts a Uniform Donor Risk Assessment Interview (UDRAI) with the appropriate surrogate of the potential organ donor working closely with the donor family and LAORA clinical staff to complete accurate answers to UDRAI. Completes accurate and timely documentation of donorrelated activities in computerized confidential donor record and forms according to established policies and procedures.
Participates in notification of and interaction with administrator oncall triage coordinator and hospital development as appropriate and according to established policies and procedures.
Ensures strong collaboration with the Clinical Community Aftercare and Hospital Development departments to ensure the maximization of organ and tissue donation opportunities.
Works closely with Hospital Development to ensure a cohesive approach to hospital interactions.
Refers donor families to LAORAs Aftercare Program following the donation case completion.
Serves as family support resource for Organ Donation Services Hospital Development Department donor hospitals and donation partners including providing education and training.
Assists with responses to entire LAORA service area to perform job functions via personal automobile.
Attends and participates in conference calls and organizational meetings as directed.
Successfully completes Dual Advocacy training and implements techniques. Participates in annual or biennial approach training and implements updated techniques.
Maintains confidentiality of donor and recipient information according to established policies and procedures.
Interacts with other DFA DMC TC AOC and HD roles for information exchange regarding case activity and management.
Interacts with After Care Coordinators to provide information regarding family/donor specifics as appropriate.
Submits research for professional meetings and publications regarding family support activities as appropriate.
Stays current in transplant related trends through pursuit of educational opportunities and participation in national organizations (UNOS AOPO NATCO etc.. Participates in continuous quality improvement and/or research projects Adheres to University and unitlevel policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
Associates Degree in Behavioral Science or Social Science preferred
Certification and Licensing:
BLS (Basic Life Support) after hire
Experience:
Minimum 1 year of relevant experience in a medically trained position or
3 years in direct client social service role.
Knowledge Skills and Attitudes:
Passion for assisting families in crisis and strong skills in behavior assessment emotional support and crisis intervention
Ability to recognize analyze and solve a variety of problems.
Ability to exercise sound judgment in making critical decisions.
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Crisis intervention skills and demonstrated ability to discern between grief and loss issues and other life issues that merit referral to other resources is necessary.
In this capacity and with the influence this position carries across the organization this individual must actively foster an organizational culture based on collaboration support and constructive communication i.e. organization skills ability to work effectively under deadline constraints effective written and verbal communication skills judgment and problemsolving skills education and training skills.
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The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H8Employment Type
Full-Time
