Customer Service Representative III Jobs in Strategic Data Systems in Millington, MI - USA

Customer Service Representative III

Strategic Data Systems

Posted on : 15-03-2025

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1 Vacancy

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Job Location

Millington, MI - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 15-03-2025

Job Description

Customer Service Representative

Naval Support Activity MidSouth

Millington TN 38055

OnSite Position

Compensation: $21.44/hr $25.55/hr(Depending on Benefit Selection)

24/7/365 Flexibility

Do you have strong customer service skills Are you looking for an opportunity to assist our Navy Sailors and their families If the answer is yes then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Millington TN.

As a Customer Service Representative you will:

Act as the first step in a multitiered support to Military Sailors and their families.

Investigate and resolve customer inquiries via phone efax email chat and other communications channels.

Utilize various essential software applications including internal and external websites telephone systems CRM applications and other resources.

Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.

Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.

Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Here is a short video of My Navy Career Center:

Secret Security Clearance Eligible

Four 4 years experience or three 3 years with Associates degree or Military background a plus.

Experience in customer service and responding to requests for information

Contact center experience preferred

Knowledge of current CRM systems

Ability to quickly gain rapport with customers identify customer concerns and leverage documentation and CRM systems to address customer requests

Knowledge of printer functions connectivity and understanding of basic printer/scanning troubleshooting

Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers service requests

The ability to multitask prioritize and manage time effectively

The ability to work in a fastpaced environment with the flexibility to work nights and weekends

The ability to type at least 30 WPM

Proven experience as a data entry clerk or similar position.

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Strategic Data Systems

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Customer Service Representative III

Strategic Data Systems

Job Description

Employment Type

Company Industry

Key Skills

About Company

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