Dispatcher I Dispatcher Recruit
Dispatcher I Dispatcher Recruit
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$ 60502 - 73541
1 Vacancy
Job Description
THE POSITION
You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination clickhere.
Please Note: a candidate must successfully pass a thorough background investigation including a criminal history check for jobrelated convictions fingerprinting polygraph test psychological test credit check and a drug use history to be considered for this position.Applicants applying to this postingwill be hired as a Dispatcher Recruitand must successfully complete a seven 7 week Dispatcher Training Academy. Upon satisfactory graduation from a Dispatcher Training Academy a Dispatcher Recruit meeting the requirements of the Dispatcher I classification shall be advanced to the career classification of Dispatcher I. For more information regarding the Dispatcher Recruit position please visit the following link:
Dispatcher Recruit Classification Specification:
DISTINGUISHING CHARACTERISTICS
This is an entry level class in the Dispatcher series. Incumbents of this class are trained in department policies procedures and systems through onthejob training. Generally work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a training classification.
SUPERVISION RECEIVED AND EXERCISED
Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive emergency and nonemergency telephone calls from the public requesting police fire and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.
Maintain radio contact with all units on assignment.
Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
Query information from law enforcement communication networks relating to wanted persons criminal history stolen property and Department of Motor Vehicle information.
Query and enter stolen stored and repossessed vehicle information.
Perform a variety of records keeping duties related to the computer aided dispatch system.
Test and inspect equipment as required.
Testify in court as needed.
Prepare written responses or reports related to communication complaints investigative followups or police reports.
Write daily work progress reports when training a new Dispatcher.
Demonstrate professionalism courtesy empathy and excellent customer service in accordance with departmental policy and the communityoriented policing concept.
Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.QUALIFICATIONS
Knowledge of:
English grammar usage spelling and punctuation.
Ability to:
- Express themselves in English in a clear distinct and understandable manner when speaking to individuals before diverse populations various public and community groups and when testifying in court.
- Effectively communicate with and elicit information from upset and irate citizens.
- Work under pressure and exercise good judgment in emergency situations.
- Exercise independent judgment and work with a minimum of supervision.
- Use a computer and keyboard to enter data provided verbally and in writing.
- Learn standard broadcasting rules and procedures.
- Learn City street system and physical layout of Sacramento.
- Understand and comply with oral and written directions.
- Learn to operate computeraided dispatch telephone and radio broadcasting equipment.
- Value customers and coworkers through provision of excellent customer service.
- Operate office machines and equipment.
- Type 40 net wpm.
EXPERIENCE AND EDUCATION
High school diploma or GED equivalent and completion of twelve 12 units from an accredited college or university.
AND
One 1 year of customer service experience and successful completion of the Sacramento Police Departments Basic Dispatch Academy within the last twelve 12 months.
OR
High school diploma or GED equivalent
AND
Four 4 years of customer service experience and successful completion of the Sacramento Police Departments Basic Dispatch Academy within the last twelve 12 months.
PROOF OF EDUCATION
Should education be used to qualify for this position then proof of education such as but not limited to university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.PROBATIONARY PERIOD:
Employees must complete eighteen 18 months of probation at a satisfactory performance.
THE SELECTION PROCEDURE
Please note the City of Sacramentos preferred method of communication with applicants is via email. As such please ensure you verify the email address on your application and check your email frequently including your spam and junk folders. All email notifications can also be accessed through the governmentjobs applicant inbox.
1. Application: (Pass/Fail) All applicants must complete and submit onlinea City of Sacramento employment applicationby the final filing deadline;- Employment applications must be submitted online; paper applications will not be accepted.
- Employment applications will be considered incomplete and will be disqualified:
- If applicants do not list current and past jobrelated experience in the duties area of the Work Experience section. Note: Qualifying experience is based on 40 hours per week (prorated if less than 40 hours/week).
- If see resume is noted in the Work Experience section; a resume will not substitute for the information required in the Work Experience section.
- Proof of education such as but not limited to university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
- Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
- Supplemental documents such as resume cover letter and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application emailed to . If submitting via email please include your name and Job#PD3 on your documents.
- Follow rules and directions.
- Make decisions quickly and accurately based on rules you are provided.
- Enter data or information (such as names telephone numbers license plate sequences etc. into a computer using a keyboard.
- Hear comprehend summarize and/or answer questions about information provided verbally in short story form.
- Use written information provided on lists (such as an alphabetically sequenced telephone book).
- Recognize if bits of information such as addresses or names are similar or different.
- Quickly learn and later recognize information that is shown in writing such as descriptions (e.g. red car blue boat green shirt).
- Perform basic arithmetic (such as addition subtraction percentages) without a calculator or other tools.
- Hear and remember pieces of information such as telephone numbers or license plate numbers for a short period of time.
- Evaluate information provided in order to prioritize or categorize incidents.
- Evaluate information and identify the most correct solution based upon that information.
- Determine routes and/or locations using very basic maps. (No prior mapreading training or experience is required to correctly respond to these questions.
- Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g. patience instead of patients).
- Communicate using sentences or phrases that clearly express the intended meaning.
- Read and comprehend written passages.
A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramentos Applicant Resources Page at: exam is fully compatible with the latest version of Chrome Edge and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the autoplay function within the Safari browser. Please note Microsoft is no longer supporting Internet Explorer thus the exam may not be compatible with Internet Explorer Browse.- For Apple users the Safari browser defaults the Media AutoPlay settings to off which prevents sound in certain modules from playing. The setting is easily changed to allow for AutoPlay. Please make sure you check these settings prior to beginning your exam. This exam contains several audio components. Computer speakers and/or headphones will be required.
- If you have not used the testing system previously you may be prompted to download a browser plugin. Please do so in order to take the exam from your computer.
3. Screening Committee: (Pass/Fail) Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the Dispatcher CritiCall examination. Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month.
4. Eligibility: Candidates who pass the online Dispatcher CritiCall examination submit a valid employment application and meet the qualification standards will be forwarded to the department for further consideration. You are not required to reapply or retake the exam for this position if you have successfully passed the Dispatcher CritiCall test and have active eligibility. You will maintain eligibility for one year from the date of notification of a passing score on the Dispatcher CritiCall examination.
5. Background Process:If considered for appointment candidates must pass a background investigation which includes a criminal history check fingerprinting polygraph test psychological test credit check and drug use history.
QUESTIONS
For questions concerning Drug Use Standards or the Background process:For questions concerning the Sacramento Police Departments Public Safety Communications Academy:- Call the Sacramento Police Departments Public Safety Communications Academy at.
- Please visit for a comprehensive stepbystep guide to the application process.
- For technical support between 6 AM 5 PM PT contact Live Application Support at.
- Visit the City of Sacramento Human Resources Department website at an email to ; or
- Call the Human Resources Department at
Employment Type
Temp
Key Skills
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