Integration Program Manager Pharmacy Automation Management Team

Amazon Pharmacy is on a mission to reinvent pharmacy and drive the future of healthcare. We use design service and technology to provide the best possible customer experience and change the way people think about healthcare.

We are looking for an Integration Program Manager with a persistent delivery record and experience to own and manage high visibility crossfunctional operations and technology projects from concept to completion to deliver on being the earths most customer centric Pharmacy. This critical role will require influencing business software and third party vendor teams across the company to prioritize projects which support both new products/programs and existing operations and supply chain systems. Our goal is to improve and enhance the Fulfillment Network to ultimately drive the best customer experience in the safest most reliable and costefficient manner.

The Program Manager will have talent and relentless desire to challenge the status quo and improve technology systems/processes in order to exceed customers expectations. A strong bias for action internal/external customer obsession quantitative analysis and the ability to organize and deliver new initiatives involving leadership across crossfunctional operations software development business and external contracting teams is essential.

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Key job responsibilities
The right candidate will have a proven record of working cross functionally with key business stakeholders to mitigate system based defects through partnerships internally & externally.

The ability to understand whether action is required to update a process a system feature or upstream input; and triage appropriately will be critical to this candidates success.

Triage Deep Dive assign and escalate appropriately on tickets that enter the queue for resolution at the defined SLA

Partner with the Technology team and the Business stakeholders to capture the business needs and translate them into program requirements for systems that integrate with our production management system.

Earning trust across functional and business teams to plan organize manage and execute complex programs

Create and drive plans to oversee the prioritization development and delivery of the APIs system integrations and enhancements.

Developing projects to scale fulfillment according to new business initiatives with complex operational components

Innovating for stepchange improvement in compliance safety quality and cost metrics

Be the voice of the customer and their advocate in all discussions. Review evaluate and incorporate voice of the customer feedback into program development.

Oversee program implementation efforts; define and establish goals supporting metrics and success indicators.

A successful candidate will also demonstrate:

Commitment to learning and expanding professional technical and industry knowledge

High attention to detail including proven ability to manage multiple competing priorities simultaneously

Demonstrated ability to dive deep in understanding the product our business and the competitive landscape

Ability to clearly communicate insights to others through data

Ability to think strategically and execute methodically

Ability to work in a fastpaced environment where continuous innovation is desired all information may not be available and tradeoffs are required

Ability to hold lateral teams accountable without direct authority and ability to utilize high judgment to escalate issues appropriately

Demonstrated ability to influence teams and communicate with senior leadership

Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases

Individuals can expect 25 travel (variable throughout the year) based on business needs at the time.

3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
Bachelors degree

3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.