Director Inside Sales

As the Director Inside Sales you will report into the Head of Retail Distribution and lead a team of national Inside Wholesaling professionals. We are looking for someone who can lead a highperforming team by establishing a cohesive vision setting clear job expectations and driving business outcomes from a group of Internal Wholesalers with a high level of engagement. In close collaboration with the Regional Vice Presidents along with our strategic partners (including product marketing tax and estate planning) you will seek to drive sales into our Individual Life and Living Benefit Insurance sales and Guaranteed Wealth Solutions.

The role of the Internal Wholesaling team at Manulife focuses on prospecting for new clients (advisors) rekindling relationships with advisors who have stopped supporting Manulife building relationships with clients who have just begun to do business with us and partnering with External Wholesalers to cover the top clients in the region. This team also helps to plan and invite clients and prospective clients to Manulife events.

Position Responsibilities:

• Actively represent the Inside Sales Team in keeping with the (RDLT) Retail Distribution Leadership Teams mandate within the organization in order to facilitate a resultsbased culture.

• Establish other partnerships internally with Client Services Training and Development Human Resources Product Marketing and eBusiness Information Technology Institutional Sales and Business Analysts.

• Implement initiatives in partnership with the RDLT to drive insurance and guaranteed wealth solutions sales.

• Contribute to crafting the overall structure of the Internal Wholesaler team (both for the present needs of Manulife and its future needs)

• Drive the vision of Inside Sales as aligned with the IIC Distribution Strategy through the creation of transparent performance expectations of Inside Wholesalers (call quality expectations activity expectations client coverage expectations wholesaler partnership expectations etc.

• Conduct direct management meetings and overall Inside Sales team meetings drive sales campaigns craft training and development initiatives and encourage greater involvement and representation on behalf of the organization

• Help to set the annual team budget and ensure the team has the tools and training required to carry out their best work while keeping that budget in mind

Required Qualifications:

• You have seniorlevel sales management experience from within the Canadian insurance industry combined with previous experience (approximately 10 years worth) as an individual sales rep.

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

• You have excellent relationship management capabilities combined with strong leadership social and management skills with ability to negotiate and influence effectively throughout the organization.

• You are a strategic thinker with a strong affinity for change management and implementation.

• You have excellent business insight ability to communicate you are a concise decision maker and are deeply effective in your interaction with others.

• Demonstrated relationship and leadership skills as well as a consistent track record of sales and operational effectiveness.

• You have experience in sales program development compensation plan modeling budget management policy and reporting expertise systems management and recruitment initiatives.

• You have spent time building and executing Individual Development Plans setting goals for a team and measuring performance using metrics.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .