Console Attendant On-Call Position
Console Attendant On-Call Position
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Salary Not Disclosed
1 Vacancy
Job Description
Under the direct supervision of the Director & Chief of Campus Safety the oncall Console Attendant candidate must be able to participate in the holistic learning process that fosters mental and physical growth for student success. The candidate must also be welcoming customer service oriented and able to exhibit patience leadership and communication skills to gain and retain trust within the community.
The candidate will also provide highquality service to internal and external community members; operate communication systems (such as telephone and twoway radio); monitor security access and emergency systems and initiate routine and emergency calls.
We seek a candidate who values diversity equity and inclusion in all that they do. Candidates must have strong organizational skills and a proven ability to work collaboratively with partners across campus in support of Hood Colleges mission as a studentcentered liberal arts institution.
Essential Duties include the following. Other duties may be assigned.
Console Attendant 70
- Answers incoming calls greeting callers providing information transferring calls and/or taking messages as necessary.
- Operates communication systems such as multiline telephone consoles and twoway radio.
- Initiates routine calls and route emergency calls appropriately.
- Records messages suggesting rewording for clarity and conciseness.
- Relay and route written and verbal messages.
- Acts as College receptionist to guests visiting the campus and the Hood Community.
- Operates a twoway radio to dispatch calls to security staff on duty to receive and communicate information while using prescribed radio procedures.
- Monitors safety systems in order to ensure that secure conditions are maintained.
- Operates the Colleges security access system.
Administrative Duties 15
- Provides information about the College as authorized.
- Familiar with College schedules operating regulations and locator files.
- Administers keys to buildings rooms and vehicles to authorized persons.
Access Control 15
- Maintains accurate records and distribution of all academic and administrative building keys.
- Assist with keys and access cards for community members to include camps special events reunion weekend temporary spaces etc.
- Orders lock changes for all lost keys to assure safety and security for all staff and faculty.
Qualifications
To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must treat all members of the community fairly with civility and respect.
- Ability to communicate and exchange ideas effectively with students faculty staff municipal officers and the public. Be alert friendly mature tactful and firm.
- Excellent common sense applicable to situations with varying levels of urgency.
- Ability to provide appropriate guidance and action in emergency situations.
- Ability to handle confidential material.
- Available to work 8hour shifts to relieve fulltime staff.
- May be subject to emergency calls 24 hours per day seven days per week.
- Must be at least 21 years of age.
- Must understand and adhere to a belief in the role of college campus safety officers to support the mission of the college and to facilitate student education and growth persistence and success.
Education and/or Experience
Minimum Requirements/Qualifications
High school diploma or GED and 23 years of relevant experience; or an equivalent combination of education training and or experience.
Preferred Skills and Characteristics
Campus security experience ideal; customer service experience preferred.
Technology Skills
Proficient in MS Office tools (Microsoft Word Excel and PowerPoint) email and the Internet. Ability to learn new applications quickly including organizationwide information systems and departmentspecific software applications.
Language Skills
Strong oral and written communication skills. Ability to effectively provide information and positively respond to questions from both external and internal customers both in person and by phone. Ability to write routine reports and correspondence.
Mathematical Skills
Proficient with statistical and financial concepts. Must have the ability to apply those concepts to tracking projections goal setting and interpreting reports. Must be able to draw conclusions from reports and make costeffective decisions regarding programs.
Reasoning Ability
Ability to solve practical problems and deal with several concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form. Ability to work independently and as a member of a group in developing and executing project plans. Ability to work in the theoretical arena and apply logic as appropriate.
Compensation
This is a nonexempt position with a starting hourly rate of $15.00 for an oncall position. Additional compensation may include shift differential and overtime. Hood College has provided a compensation rate representing its good faith estimate of what the College may pay for the position at the time of posting. The College may ultimately pay more or less than the posted compensation. This temporary position is not benefitseligible except for paid Maryland sick leave. Learn more about Hood College.
To Apply
We invite qualified candidates to apply online via our electronic application which requires submission of a rsum and three professional references.
If you need assistance with the online application process please email or call.
Hood College is committed to diversity in its faculty and staff and subscribes to a policy of hiring only individuals legally eligible to work in the United States. EOE/AAP/M/F/Vet/Disability Employer
Hood College does not discriminate on the basis of sex race color national origin sexual orientation gender identity or gender expression marital status pregnancy disability religionorage in recruitmentadmission and access to or treatment or employment in its programs services benefits or activities as required by applicablelaws includingTitle IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries aboutdiscrimination or reasonable accommodation should be referredto the Title IX and Section 504 Coordinator at Alumnae Hall 401 Rosemont Avenue Frederick MD. 21701(AD 592. For complete information on Hood Colleges nondiscrimination policy pleasevisit
Employment Type
Gig
