Sr Program Manager IT Services Operational Program Management
Sr Program Manager IT Services Operational Program Management
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 104100 - 185000
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
ITS provides IT support to Amazonians worldwide via a team of IT support engineers. This role is responsible for managing the delivery of operational and strategic efforts as well as coordinating and driving delivery of crossfunctional dependencies supporting such initiatives. The Sr. PM delivers on program objectives and improvements which are quantifiable with metrics on opportunities or enhancements to IT Support.
You will be responsible for understanding interdependencies of the business problems faced by IT Services and partners and make optimal tradeoffs between schedule resources and scope and apply business knowledge to address major risks challenges and obstacles. Additionally you will play a significant role with business leaders to determine potential risks to a schedule and make difficult tradeoff decisions.
You will be responsible for partnering with other organizations to support deployments spotting risks and asking the right questions. This PM is expected to maintain good working relationships with key stakeholders recognize discordant views and take part in constructive dialogue to resolve them.
Key job responsibilities
Establish and maintain strong partner relationships with stakeholders understanding and guiding strategic alignment to business direction
Create and manage project plans and program cadence reporting
Develop strategies to improve operational efficiencies of program effort
Deliver strategic and operational efforts end to end
Manage program effort communications at both team level detail and communications to senior leadership
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience delivering programs within an IT organization
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Experience delivering service transitions
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
You will be responsible for understanding interdependencies of the business problems faced by IT Services and partners and make optimal tradeoffs between schedule resources and scope and apply business knowledge to address major risks challenges and obstacles. Additionally you will play a significant role with business leaders to determine potential risks to a schedule and make difficult tradeoff decisions.
You will be responsible for partnering with other organizations to support deployments spotting risks and asking the right questions. This PM is expected to maintain good working relationships with key stakeholders recognize discordant views and take part in constructive dialogue to resolve them.
Key job responsibilities
Establish and maintain strong partner relationships with stakeholders understanding and guiding strategic alignment to business direction
Create and manage project plans and program cadence reporting
Develop strategies to improve operational efficiencies of program effort
Deliver strategic and operational efforts end to end
Manage program effort communications at both team level detail and communications to senior leadership
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience delivering programs within an IT organization
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Experience delivering service transitions
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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