GCS Dispensing Order Management Operations Coordinator-Domain Trainee-English-Hybrid Wroclaw

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of GCS Dispensing Order Management Operations CoordinatorDomain TraineeEnglishHybrid Wroclaw

As part of our Global Customer Services (GCS) department the Dispensing Order Management Coordinator is overseeing a portfolio of international customers and manages all activities related to the ordertocash processing of capital equipment accessories and spare parts. The role includes also has the function to organize the daily activities of the team of Dispensing Order Management Analysts in collaboration with the Team Leader overseeing the processes owning the performance tracking providing proficient knowledge of system infrastructure and the ordertocash processes including the supply chain support.
Responsibilities
Coordinating ordertocash activities as follows: order processing service contract lifecycle management field service support supply chain support
Collaborating efficiently on related tasks with internal stakeholders such as PMO Commercial organization Application specialists Supply Chain Order Management US Customer Service (CSL etc. Finance Master Data etc.
Ownership of performance KPIs and their reporting to the business
Administration of systems supporting Dispensing Order Management (SFDC SMX SAP LOTS etc.
Receiving responding and resolving internal and external escalations.
Ensure all relevant processes are performed per internal SOPs and Service documentation.
Adhere to organization and department policies quality procedures and protocols.
Achieve excellence in daytoday activities

Operations coordinator:

Coordinating the Team to develop and sustain the strong operational focus:
o Coordinating and owning the daytoday activities for the team in alignment with the Team Leader
o Overseeing the processes and details of how the team reaches daily operational goals
o Ensuring effective allocation of resources according to workload in alignment with the Team Leader
o Ensuring effective delivery of service to internal and external stakeholders
o Providing operational support to Order Management Analysts
o Supporting in team process skeleton buildup
o Being an owner of the Operational pillar of the team providing a balance with the People and Strategy pillars as aligned with the Team Leader and Manager
o Acting as the Single Matter Expert for system and process transitions and updates

Order processing:
Ensure all relevant master data (Direct/indirect customers products and install base) is correctly set up in the systems.
Liaise with Project Management Service Sales and Manufacturing to share accurate data related to equipment set up
Based on Purchase orders received from customers process orders through multiple systems
Handle all internal and external enquiries and supporting documentation related to the process (certificates of origin shipping documentation invoice proofs of delivery).
Monitor and take appropriate action on open orders with suppliers of BD products.
Constantly provide followup updates to implementation and service teams about the status of an order (capital equipment and spare parts).
Process any shipment claims received from the implementation team and customers.
Ensure revenue is posted accurately at month quarter and year end.

Service contract lifecycle management:
Based on GCS Managers or Sales instructions create and maintain Service contracts.
Renew Service contracts before their expiration and follow up with the responsible Sales representative to obtain from the Customers the Purchase order for renewal whenever necessary.
Manage Service contract updates and terminations.
Ensure invoices are generated and revenue is recognized accordingly to the billing schedule.
Process necessary invoice claims received from Customers.
Field Service support

Process demands for spare parts car stock replenishment and follow up on deliveries
Process necessary transactions to keep up to date inventory
Coordinate yearly stock counts and related inventory adjustments

Supply Chain:

Coordinate any exceptional delivery requirements of BD products through Supply Chain with our warehouses.
Replenish hardware and accessories inventory in our central warehouse including coordination of physical inbound processes
Coordinate all activities related to EXW shipments from San Diego to Distributors in EMEA and Asia
Ensure Inventory for local warehouse is correct and review and manage Inventory and freight costs and assess against revenue. Coordinate and perform stock counts and reconciliations in alignment with business.

Coordination/Communication:

Enable effective communication with Customers verbally and in written form.
Coordinate with GCS Managers and Sales priorities on activities related to the implementation of the ordered products.
Administration of system supporting the activities (LOTS ServiceMax SAP Sales Force).
Take role of subject matter expert in new projects around supply chain and order management for Pyxis and OEM products when required and/or assigned

Continuous improvement:

Make proposals on practices and processes improvement minimize exposure and costs to the BD business
Provide guidance on Dispensing Order to cash processes internally and externally
Periodically provide reports on the activity

Qualifications we seek in you!
Minimum Qualifications
University degree and/or relevant internal experience
Relevant experience in vendor relationship management Customer Service and/or Supply Chain
Desired Competencies & skills
Relevant years of experience in Order Management or relevant GCS organization
Proactivity and autonomy
Positive and professional attitude with a happy disposition
Highperformance and results orientation
Team player willing to act on behalf of team
Leadership skills
Strong customer orientation and problemsolving skills
Flexible attitude and ability to handle changing priorities
Perfect command of English. German Dutch or French is a plus
Detail orientated and analytical
Good knowledge of all MS Office tools other systems (ideally ServiceMax SAP SFDC and LOTS)
Experience in working in multicultural environment
Excellent communication skills with the ability to communicate at all levels
Motivation confidence willingness to make tough decisions
Languages
Fluent in English both verbal and written

Travel requirements
Up to 10 travels within region will be required

Shift Requirement
Regular working hours

What can we offer
Attractive salary.
Stable job offers employment contract.
Work in a multicultural environment;
Various trainings (initiating soft skills).
Possibility of development;
Benefits (Meal Tickets Medical Services Insurance additional vacation days partner discounts).

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